Club Manager

Job Description

Job Description

Job Title:         Club Manager

Reports to:       District Manager

Status:               Full Time/Supervisor/Exempt/Non -Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities 

·       Recruit, hire, train, schedule and supervise team members.
·       Member service oversight making sure all team members are providing a great customer service experience at all times.
·       High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
·       Provide support for team members and club members.
·       Create and maintain a positive image for the club.
·       Coaching and counseling performance to help achieve company standards. 
·       Ensure prompt opening/closing of gym.
·       Ensure staff are aware and trained on all current marketing promotions.
·       Finish manager portion of onboarding, in Paycom, for all new hires.
·       Ensure the club is open and staffed during all hours of business. 
·       Ensuring self and team members are implementing and adhering to all company policies and procedures.
·       Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·       Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising. 

Minimum Qualifications

·       Honesty and good work ethic
·       At least 1 year of equivalent managerial experience
·       Strong customer service skills
·       Strong communication, organizational and leadership skills
·       Basic computer proficiency

Physical Demands

·       Standing and walking at least 75% of the shift
·       Talking in person or on the phone at least 75% of the shift
·       Must be able to lift to 50 lbs. less than 30% of the time. 

Benefits

·       Dollars for Scholars Program
·       Employee Appreciation Program
·       Free Membership for self and one family member or friend
·       Team Member Support Team
·       Health, Dental and Vision Insurance
·       Critical Illness Insurance
·       Short Term Disability Insurance
·       Accident Insurance
·       Voluntary Life Insurance
·       Pet Insurance 
·       HSA
·       Advancement Opportunities 

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness