Customer Service Representative- 1st Shift

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation warehousing efficient distribution and fulfillment freight brokerage transportation management and specialized e-commerce fulfillment solutions.

The Customer Service Representative (CSR) handles all administrative duties relating to the receiving storing maintaining shipping and invoicing of our customers inventory. The CSR works directly with the warehouse leadership team employees and customers.

ESSENTIAL RESPONSIBILITIES

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts bills of lading orders confirmation of shipments etc.)
• Communicate effectively with transportation OFR management co-workers and customers with proper media (phone email face-to-face)
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Monitor damaged and/or on-hold product notify vendors and work with OFRs
• Collaborate with customer on necessary needs including workflow organization prompt response timeframes long-term relationship building and working to accomplish win-win outcomes
• Research resolve and communicate customer inventory order and inbounds discrepancies
• Complete daily and/or monthly customer reporting documentation
• All other duties as assigned

MINIMUM QUALIFICATIONS

These may be representative but not all-inclusive of those commonly associated with this position. We encourage you to apply even if you dont meet every qualification.

Education & Experience

• 1 2 years of customer service or related experience preferred
• High School diploma or equivalent education/work experience preferred
• Proficiency in Microsoft Office tools data entry and internet application experience preferred
• Previous experience with Warehouse Management System (AS400) preferred

Capabilities

• Ability to work in a fast-paced team-oriented environment
• Excellent verbal and written communication skills
• Patience and adaptability
• Conflict resolution and technical proficiency
• Problem-solving and time management skills

Physical & Mental Requirements

While performing the duties of this job the employee requires the ability to:

• Hear read and comprehend write and communicate
• Continuously sit type and perform repetitive wrist motion
• Occasionally stand walk bend squat/kneel twist/turn or reach
• Focus (with or without corrective lenses) to see close and distant along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR VALUES

Pillared on our core values we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect Give and it will be given.

We treat others as we want to be treated. We cannot control events but we can control our response. We build respect through honesty fairness and integrity.

Trust Earned over time.

We do what we say we will do. We are clear direct and honest. We seek to understand and be understood.

Team Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs job requirements and individual qualifications without regard to race color religion sex sexual orientation gender identity national origin veteran status or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties responsibilities success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

EXPERIENCE FULFILLMENT AT ODW LOGISTICS.

#INDHR

Required Experience:

Unclear Seniority