PCL - Activity Staff

Job Description

Job Description

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team and will be reviewed by a professional recruiter who will contact you soon if your qualifications meet our requirements for this position.

 

As the world's leading cruise line, our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

 

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• The Activity Staff is responsible for creating lasting memories by consistently delivering a guest-centric product experience that aligns with brand standards and health and sanitization protocols. They create positive connections, emcee key activity and entertainment programming, and support a guest and teammate-centric culture that increases Net Promoter, profitability, Service Excellence, and drives a safe and healthy environment in accordance with HESS protocols.
• As a natural performer, they create, host, train, promote, emcee, and assist all activities and events, creating an engaging and entertaining experience for guests. They embrace MedallionClass products, services, and applications to identify guests and deliver exceptional, personalized service. They are accountable for consistent product delivery and apply the Service Excellence philosophy.
• They collaborate with onboard teammates to provide reliable information and updates to deliver an outstanding guest experience. They provide a positive first impression to guests through a warm, welcoming greeting, maintain the company's standard, and comply with fleet safety regulations in accordance with HESS protocols.
• They own their experience area and support the development, implementation, and execution of initiatives in alignment with the Entertainment leadership team. They anticipate and take ownership of guest needs and requests, demonstrate responsibility, authority, and accountability in all performance areas, and actively learn and answer questions on product, policy, demographic, itinerary, and port information.
• They arrive at events at least 15 minutes early to ensure efficient setup and engage with guests, and prioritize performance standards set out by the Cruise Staff Tier Program. They responsibly use consumable items and maintain assigned equipment clean and in good condition.

Skills, Knowledge & Expertise

• Candidates for the role of Activity Staff must demonstrate an understanding of the fundamental principles of guest experience and hospitality operations. They must also exhibit a commitment to providing exemplary guest service and a willingness to support others in the delivery of the same.  
• Those who are successful in their candidacy must demonstrate a comprehensive knowledge and enthusiasm for the implementation of an engaging and high-quality activity program, with a commitment to providing experiences for individuals of all ages and abilities. Furthermore, they must exhibit a clear understanding of the importance of offering a diverse range of activities that cater to the varying interests and abilities of participants.  
• The candidate must possess a stage style that is confident yet charming, charismatic and energetic. The delivery must be controlled, natural and easy to watch, yet engaging, humorous and endearing. 
• A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach.
• Additionally, a brief video presentation showcasing the candidate's personality, communication abilities, and public speaking skills is required. While it is not necessary to have a professional video, it is essential that it accurately represents the candidate's genuine appearance.  Please refer to the attached Video Submission Instructions.

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. 

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.