Customer Interview & Insights Specialist - US Dog Owners (Phone & Video, Part-Time)

Love talking to people? Love dogs even more? This one's for you. Ever heard the perfect customer quote and watched it die in a quarterly deck? At Tailo, it ends up in next week's ad. We make dog walking easier and safer for thousands of US dog owners, and we want someone to become their voice. Your main job: get on the phone or a video call with our customers, have real conversations, and turn what you hear into decisions for our marketing, website, products and customer experience. What you'll do Run 50+ customer interviews a month (~30 minutes each) by phone or video, from a pool of ~200 customers Make people feel comfortable, then ask the follow-up questions that get past "it's fine, I guess" Find out why they bought our harness, what they compared it with, why they picked Tailo, and what still frustrates them on walks Jump on our customer hotline now and then Spot patterns across your calls and share regular insight summaries with clear recommendations for ads, our website, products and support Build a process we can repeat: interview guides, surveys, market and competitor research Quality beats quantity. Success means insights we act on, not call counts. Who we're looking for An empathetic extrovert who loves talking to strangers and makes them feel heard Confident on the phone and on camera, with excellent spoken English Hands-on experience with dogs: training, walking, grooming, shelter, vet clinic or pet store floor Pet industry experience (Petco, Chewy or comparable) in customer service, sales, CX, marketing or insights Able to turn many conversations into a few clear insights, with enough marketing sense to connect them to results Reliable and independent as a freelancer, and a US or Canadian citizen Sold for a pet brand or worked a pet store floor? This isn't a classic sales role, but your experience counts here. Why you'll like it here Direct line to the founders Flexible hours, fully remote Customer thank-you gifts ($50–$100 store credit) are on us $2,000–$3,500/month, hourly or monthly retainer, invoiced as a freelancer, with room to grow to $4,000 Paid 1-week trial: $400 We don't pay per call. We want great conversations, not volume. Probably not for you if Phone calls with strangers drain you You stick to a script or share opinions without customer evidence You've never spent real time around dogs We're not looking for people to fill seats. We're looking for people who want to build something great. If that's you, let's talk! We're a remote‑first team building direct-to-consumer brands from zero to eight figures and beyond. Our flagship brand, Tailo, makes dog walking easier and safer for thousands of dog owners across the US. We're around 20 people across creative, media buying, operations and customer experience, and we're scaling fast. #J-18808-Ljbffr Tailo