Senior Technical Business Analyst - Production Systems

Req ID: 351591 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Sys. Analysis Specialist to join our team in Bala Cynwyd, Pennsylvania (US-PA), United States (US). Looking for a Sr. Technical Business analyst Exp 6+ yrs exp as Tech BA Requirements Management (Gathering, Define, validate, Control) Strong technical documentation- write Business requirements documents Write technical design documents User Support Interface / Initial Data Analysis Strong communication skills Vendor interface / Issue management Requirements Management: Gathering requirements from TMNAS stakeholders, managing scope and use cases and obtaining governance approvals for actuarial production job changes Roles : Production Support of the actuary production jobs and applications. Production Support Incident Management - Responding to, analyzing, and resolving Incidents in the batch and online applications that are in scope o User Support - Assisting users in the day to day activities allowing them to complete their jobs; User Support includes answering questions, addressing small research requests creating small ad hoc reports ), running manual jobs, reviewing client generated SQL code, and facilitating user needs with other departments Problem Management - Analyzing causes of errors and performing trend analysis to determine how to prevent incidents or to correct the causes of past incidents. Perform root cause analysis for all SEV1 and SEV2 tickets Documents RCAs Oversight to ensure team meets SLAs- response and resolution Reports- tracks and maintains ticket details and status About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr NTT DATA