Technical Services Program Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Technical Services Program ManagerWhat this job involvesAs the Technical Services Program Manager, you will act as the operational backbone and "right hand" to the Director, taking complete ownership of building, scaling, and maintaining all technical service programs from the ground up. In this hands-on, high-impact role, you will be responsible for translating high-level strategy into structured, day-to-day execution across the portfolio.Your core mission is to ensure every technical program—including the HVAC Program, Base Building Maintenance (BBM), Generator, UPS, Electrical, and Elevator programs—is fully documented in the Quality Management System (QMS), rigorously trained across a 100+ member matrixed staff, and continuously monitored through robust QA/QC and KPI tracking. If you thrive on building operational frameworks, driving compliance, and ensuring cross-functional alignment between technical and non-technical teams, this is your opportunity to shape the standard of excellence.Key ResponsibilitiesEnd-to-End Program Ownership & Development:Build, design, and scale new technical services programs from the ground up, aligning them with incentive KPIs, operational requirements, and evolving client needs.Oversee the lifecycle of all core programs, including HVAC, BBM, Generator, UPS, Electrical, and Elevator programs.QMS Documentation & QA/QC:Own the documentation of all technical programs within the QMS library, establishing clear standard operating procedures (SOPs) and version control.Partner with program leads to conduct regular Quality Assurance and Quality Control (QA/QC), modifying workflows dynamically as client or site requirements change.Training & Cross-Functional Enablement:Collaborate with interdependent teams to design, develop, and deliver comprehensive training modules on program details.Ensure 100% adherence and knowledge transfer across the entire 100+ matrixed staff, covering both technical and non-technical personnel.KPI Artifacts & Reporting:Own the collection, tracking, and reporting of all KPI artifacts across technical services, providing clear performance insights and accountability dashboards.Financial Management & Budgeting:Manage and maintain financial accruals, OPEX, and CAPEX budgets for all technical services within your scope, ensuring accurate forecasting, cost control, and fiscal alignment.RequirementsEducation & Experience:Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field (or equivalent practical experience).5–7+ years of experience in program management, technical operations, or facilities maintenance.Proven experience building operational programs from the ground up, documenting workflows in a QMS library, and driving compliance.Experience managing operational budgets (OPEX/CAPEX) and financial accruals.Skills & Competencies:Strong technical literacy across HVAC, electrical systems, generators, UPS, and critical building infrastructure.Exceptional training and presentation skills, with a track record of enabling both technical and non-technical teams.Strong command of KPI tracking, data reporting, and continuous improvement methodologies (QA/QC).Outstanding organizational skills and the ability to collaborate effectively across a large, matrixed team environment.Work Arrangement:Location: On-site position (Preferred locations: San Francisco / Mountain View).Travel: Up to 25% within the Bay AreThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Expected compensation for this position:192,300.00 – 252,780.00 USD per yearFinal compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –Mountain View, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Mountain View, CAType: Full time