Service Support Specialist/Dispatcher

Service Support Specialist / Dispatcher Location: Needham Heights, MA Full‑Time Position Monday‑Friday 8:00 AM – 4:30 PM In‑person work $24.00 – $31.00 per hour (based on experience) Love solving problems and keeping things moving? We’re hiring a Customer Service Specialist/Dispatcher with energy, organization, and a "get it done" attitude. You’ll be the voice customers hear and the behind‑the‑scenes hero managing service calls, schedules, and updates, keeping everything running smoothly. What You’ll Be Doing (A Day in the Life) Answer service calls with enthusiasm and professionalism Create accurate service requests and manage details Assist customers and resolve issues quickly Dispatch and communicate with technicians via dispatching software Manage schedules and updates to keep operations running smoothly Act quickly on urgent tasks and troubleshoot as needed Provide clear quotes and prepare invoices with correct pricing Pitch in wherever needed to keep operations flowing You’ll Crush This Role If You’re… Detail‑oriented and highly organized Comfortable with Microsoft Office (Word, Outlook, Excel) Skilled at multitasking and staying calm under pressure Able to work independently and thrive in a team Self‑motivated, quick to learn, and adaptable in a fast‑paced setting Experienced in customer service (dispatching, billing, or ERP systems is a plus) The Physical Stuff (Nothing Wild) Mostly office‑based work Occasional light lifting of supplies or boxes Mix of sitting, standing, and walking throughout the day Using computers, phones, and standard office equipment What’s in It for You Medical, dental, vision, life, and disability insurance 401(k) program Paid time off (PTO) and sick leave Town Shares program – share in the company’s long‑term success Equal‑Opportunity Employer Ace Service Co. is an equal‑opportunity employer. Ace Service Co. is a division of Unlimited Service Group, "All Unique, All United." #J-18808-Ljbffr PT Holdings LLC