Help Desk Analyst

Description

Position Overview We are seeking a detail-oriented and customer-focused IT Help Desk Technician to join our team. This role is responsible for providing technical support to end users, troubleshooting Windows operating system issues, managing Active Directory tasks, and ensuring excellent customer service in every interaction. Key Responsibilities Provide Tier 1–2 support for Windows 10/11 operating systems, including break-fix troubleshooting and remote assistance. Respond to help desk calls, document issues in the ticketing system, and ensure timely resolution. Support end users with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other Microsoft applications. Perform Active Directory tasks such as adding/terminating users, managing group policies, and maintaining user accounts. Collaborate with IT team members to escalate complex issues when necessary. Deliver clear, professional communication in both written ticket documentation and verbal interactions with non-technical users. Maintain a customer-first approach, ensuring users feel supported and understood. Required Skills & Qualifications 2–3 years of Help Desk experience supporting Windows 10/11 environments. Proficiency in troubleshooting operating system issues to resolution (break-fix). Experience with remote help desk tools and ticketing systems. Strong knowledge of Microsoft Office Suite and related applications. 2–3 years of Active Directory experience, including user account management and group policy familiarity. Excellent customer service skills with the ability to communicate technical information clearly to non-technical users. Strong written and verbal communication skills; ability to create detailed technical documentation. Logical thinker with strong problem-solving abilities and empathy for end users. Preferred Attributes Ability to manage multiple priorities in a fast-paced environment. Team-oriented mindset with a proactive approach to problem-solving. Strong organizational skills and attention to detail. Why Join Us Opportunity to work with a collaborative IT team. Exposure to diverse technologies and professional growth.

Skills

Help desk, Help desk support, Service desk, Troubleshooting, Customer service, Windows 10, Active directory, Technical support, Ticketing system, Password reset, Hardware, Microsoft office, Outlook, Customer support, Helpdesk troubleshooting, Microsoft, O365, Customer service oriented, Support, Phone support, Windows, Vpn, Remote support

Top Skills Details

Help desk,Help desk support,Service desk,Troubleshooting,Customer service,Windows 10,Active directory,Technical support,Ticketing system,Password reset,Hardware,Microsoft office,Outlook,Customer support,Helpdesk troubleshooting,Microsoft,O365,Customer se

Additional Skills & Qualifications

-Duo authentication experience -O365 support experience -SAP/Oracle support experience -ServiceNow experience

Experience Level

Intermediate Level

This is a Contract position based out of Seneca Falls, NY.

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.