IT Helpdesk Support Specialist

Job Description

Job Description

Salary: $70,000 - $72,000/year

About Us:

Stockdale Capital Partners is avertically-integratedreal estateprivate equity firm investing across asset classes nationally. We are seeking an enthusiastic IT Helpdesk Support Specialist to join our growing team.

Responsibilities:

• Provide IT helpdesk support to company employees.

• Diagnose, troubleshoot, andmaintainWindows 10/11 computers running Microsoft Office 365.

• Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.

• Assistusers with remote support for technical issues.

• Monitor and respond to tickets within the companys IT ticketing system.

• Maintain IDF rooms and IT equipment in clean condition.

• Providetechnical guidance to end-users on IT tools, systems, and processes.

• Continuouslyidentifyand recommend improvements to helpdesk processes for greater efficiency and user satisfaction.

• Help write andmaintainIT knowledgebase documentation.

• Monitor and manage IT assets,maintainingaccurateinventoryrecordsandaddressinghardware and software needs proactively.

• Monitor and manage company vendors and IT services

• Assistwith cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices.

• Travel to other officelocationsincluding out of state when requested.

Preferred Experience and Skills:

• Proven experience in providing technical support in an IT environment.

• Proficiencywith Office 365 applications.

• Strong knowledge of Windows 10/11 operating systems.

• Experience with ConnectWise Automate Ticketing system or similar platforms is notrequiredbut preferred.

• Capable of troubleshooting and replacing computer hardware.

• Experience with video conferencing tools (MS Teams and Zoom).

• Familiarity with VOIP systems (Zoom phones)

• Patching and mounting network equipment on racks.

• Familiarity with Microsoft Entra/Intune

• Some knowledge of Audio/Visual systems and security cameras.

Key Attributes:

• Strong problem-solving skills and attention to detail.

• Ability to manage multiple tasks and priorities effectively.

• Excellent communication and interpersonal skills.

• A proactive and customer-focused approach to IT support.

• Ability to lift equipment and boxes as needed.

• Must haveownreliable transportation.

Why Join Us?

• Competitive salary based on experience.

• Opportunity to work in a collaborative environment.

• Gain experience with diverse IT systems and tools.

• Be part of a team dedicated to delivering high-quality IT services.