Advance Office Clerk

Job Title

Location: 15th Medical Group, Hickam AFB

Pay: $20-22/hr (Depending on experience) Health & Wellness $5.09*/hr worked (in lieu of benefits)

Work Schedule: Monday Friday 0730-1630, 40 hour work week with one hour unbillable lunch.

Benefits: PTO, sick leave, holiday leave, Life, Accidental Death and Dismemberment, Short Term Disability

Optional Benefits: Medical, Dental, Vision, 401(K) matching with employee participation in 401(K) plan

Responsibilities

Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.

Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.

Maintains appointment schedules using government computer systems and standard protocols and procedures. Validates basic CHCS patient demographic information prior to booking appointment for patients. Make required updates.

Maintains accurate and up-to-date patient schedules and logs. Utilized government computer system tools and standard protocols and procedures (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.

Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF.

Obtains updates and files medical records. Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).

Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.

Initiates and locates patient medical records. Maintains medical records in accordance with prescribed directives.

Conducts daily pull, delivery, and retrieval of patient records. Ensures arrival of medical records prior to appointment(s).

Prepares reports regarding record statistics as necessary. Participates in records review as part of the facility's quality assurance program and in accordance with accreditation standards. Retires medical records in accordance with regulatory procedures and guidelines.

Qualifications

Degree/Education: High School diploma or General Educational Development (GED) equivalency. Basic medical terminology required.

Certification: Basic Life Support (BLS)

Experience: At least one year in medical office scheduling, in an office setting, or at least one year in relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification required.

Work Environment/Physical Requirements: The work can be sedentary. However, there may be some physical demands. Requirements include walking, standing, sitting or bending. Must be able to carry 25-50 pounds and reach high shelving units with the assistance of step ladders to retrieve and file medical records.