Dispatcher

Salary: $18.95 Hourly
Location : UCMO - Warrensburg, MO
Job Type: Non-Ex Staff FT Public Safety
Job Number: 997462
Division: Police/Support Services
Opening Date: 06/30/2026


Description
Position Purpose

1. Function as the department Dispatcher, to include: emergency and non-emergency communications, operator, radio communication and monitoring, police dispatch, and civilian personnel dispatch.


2. Serves as the dispatch Office Manager, to include: equipment maintenance, monitoring of alarm and other systems, checking out and inventorying keys, completing lost and found reports, operation of a multiple phone line system, and monitoring of the department lobby.


3. Serve as Information and Data Retrieval Specialist, to include: MULES/NCIC computer operator, retrieval and entry of information from federal, state, local, and university databases.


4. Function as a Mass Communications Operator, to include: alerting the campus community by email, text, siren, and public address (PA) systems.
Examples of Duties
Job Duties

Function as the department Dispatcher, to include:-50%

• Receives emergency and non-emergency requests by telephone, radio, and in person.
• Monitor radio communication on multiple frequencies and be able to understand and to respond promptly and appropriately to radio traffic.
• Coordinates and dispatches on and off campus Law Enforcement, Fire, Safety, Emergency aid personnel, and other resources to respond to calls and alarms.
• Utilizes Computer-Assisted Dispatch system (CAD) to take initial information for police reports, assign police officers, track progress of calls, and to document and note actions taken during incidents.
• Operate a multiple line telephone system including Telephony (TTY).
• Dispatch Safe Team, Parking Enforcement, and other personnel as requested and/or needed.

Serves as the dispatch Office Manager, to include:-20%

• Remain knowledgeable of department and university policy and procedure and be able to respond tactfully, clearly, concisely, and appropriately to inquiries from the public, staff, or other agencies on sensitive issues.
• Issues keys to authorized personnel, controls the key check-in /check-out procedures while maintaining all appropriate records.
• Prepares lost and recovered property reports as needed.
• Point of contact through which information is received and disseminated to both Law Enforcement agencies and the general public.
• Acts as receptionist for all three divisions of Public Safety and University inquiries, directing them to the responsible offices around campus.
• Monitor security and fire alarm systems.
• Remain knowledgeable of campus and Warrensburg to be able to directs law enforcement personnel and the general public to University buildings, departments, streets, parking lots, and city locations.
• Coordinate with vendors and on campus resources to complete work orders and to maintain equipment within the department.
• Serve as the point of contact through which information is received and disseminated to both Law Enforcement agencies and the general public.
• Monitor the campus video security system.

Serve as Information and Data Retrieval Specialist, to include:-20%

• Inputs and retrieve information into Missouri Uniform Law Enforcement System (MULES) which links to the Missouri Department of Revenue (DOR), National Crime Information Center (NCIC), and the International Justice and Public Safety Network (NLETS).
• Remain knowledgeable of changes in technology and be familiar with program capabilities to be able to actively use a variety of computer programs and data sources to retrieve information in emergency and non-emergency situations

Function as a Mass Communications Operator, to include:-10%

• Initiates emergency siren and alerting systems in buildings and around campus as the situation dictates.
• Send mass text messages and email as the situation dictates.

Typical Qualifications
Education:


High School diploma or equivalent required.
Experience:

• One (1) year police dispatch experience preferred.
• MULES certification preferred.

Licenses and Certifications:

• Computer Voice Stress Analysis (CVSA) Examination
• Criminal Justice Information (CJI) Security Clearance
• MULES Certification (Dispatch) within 6 months.
• 40 Hour Basic Dispatch Training Course within 1 year.
• 36 Hours of Training every 3 years.

Supplemental Information
Physical Requirements:

• Lifting (weight) - 20 lbs
• Sitting for long periods of time.

Special Instructions:

Full-time staff & 12-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

9-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.

Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

Completed UCM online application for employment required. Incomplete applications will not be considered.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer.
Our faculty and staff are the university's most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.


Highlights from UCM's total rewards package for full-time employees include:

• 32% (staff) and 6% (faculty) defined retirement contribution, paid by the university;
• Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;
• Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;
• Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;
• Available Health and Dependent Flexible Spending Accounts;
• University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;
• Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.
• The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.
• The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.
• An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;
• UCM offers an Employee Discount Program through Working Advantage.

To learn more about the wonderful benefits available as a University of Central Missouri employee, visit our !
01


I understand that, as a condition of employment for this position, I am required to complete a criminal background check and obtain Criminal Justice Information Security (CJIS) clearance, which includes a fingerprint-based criminal history check.

• Yes, I understand that, prior to being offered this position, I am required to successfully obtain Criminal Justice Information Security (CJIS) clearance through a fingerprint-based criminal history check, in addition to completing a criminal background check.

02


Do you understand that you must successfully complete a Computer Voice Stress Analysis (CVSA) examination?
Required Question