Customer service specialist

Would you say you have experience providing world class customer service? We have a local company in Bolingbrook,IL that is in need of someone with your expertise. This is a high-volume, fast-paced environment where you will support over 40 sales staff and must multitask efficiently. Update your resume today and apply asap.


salary: $23 - $25.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

The Customer Service Coordinator will collaborate closely with the Sales team in providing excellent customer service. The Sales team provides flooring solutions specifically engineered to meet requirements of Bus & Coach, Rail, Aviation and Marine industries.


Responsibilities Include:

• Coordinates activities for the Transportation & Sales team as needed.
• Assists the Transportation & Sales team with reporting and analytics
• Provides customers with answers to their questions including basic technical and product information.
• Recommends products or alternate products based on customer requirements. Accurately processes transactions e.g. Orders, Returns, Bills of Lading, Invoices.
• Enter and manage purchase orders, and handle invoicing for the sales territory. Obtains and communicates accurate information regarding the project and ship dates.
• Monitor order status diligently to ensure all deadlines are met.
• Follows department and company procedures.
• Attends meetings when requested.
• Resolves customers issues professionally.
• Escalates complex and potential issues to the Customer Service Experience Manager.

Skills

• Customer Service
• Client Service
• Oral Communication
• Answering Phones
• CUSTOMER ORDERS/SALES
• Prioritizing
• Organization
• Customer support
• Customer Relations
• ERP
• Follow-up

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.