HIM Quality Control Specialist

Job Description Follows HIM QC error monitoring procedures and, if unable to process all errors, escalates to the supervisor. Rescans or checks and corrects any index exceptions that need to be rescanned or for improved quality. Resolves discrepancies to ensure accuracy of data and information in the Electronic Health Record (EHR). Assists with expediting the backlog of problematic batches, identifies and indexes documents into appropriate electronic folders, reviews electronic images within the batch to confirm image quality, order, and appropriate rotation. Determines whether to delete, add or revise episodes and follows through with completion of the task. Verifies patient data integrity through the internal HIM QC processes; identifies potential or user issues, makes necessary corrections and escalates when appropriate. Actively participates in workflow projects through hands‑on testing and discussion of findings, and makes recommendations based on proven best practices. Performs ongoing quality checks by sampling exported patient health information to ensure quality and patient data integrity. Establishes digital interfaces to ECMS, monitors the daily failed report and re‑processes as needed. Trains new HIM colleagues and provides guidance and assistance to all HIM colleagues when necessary. Shares knowledge with BILH colleagues as an EHR specialist by answering EHR related questions and providing correct resources for additional information as needed. Supports assigned production environments; troubleshoots technical application issues, documents findings, and participates in resolution. Maintains strict adherence to the BILH Confidentiality policy. Incorporates BILH Guiding Principles, Mission Statement, and Goals into daily activities. Complies with all BILH Policies. Complies with behavioral expectations of the department and BILH. Maintains courteous and effective interactions with colleagues and patients. Demonstrates an understanding of the job description, performance expectations, and competency assessment. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. Participates in departmental and/or interdepartmental quality improvement activities. Participates in and successfully completes Mandatory Education. Performs all other duties as needed or directed to meet the needs of the department. Minimum Qualifications Education: High School degree or equivalent Experience: A minimum of 1 year of office experience, utilizing computer systems. Skills, Knowledge & Abilities Knowledge of electronic capture and retrieval systems Strong verbal and written communication skills Ability to perform duties with minimal supervision Excellent customer service skills Pay Range $20.00 - $26.92 As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Equal Opportunity Employer / Veterans / Disabled #J-18808-Ljbffr Beth Israel Lahey Health