IT Service Desk Technician

Softworld, a Kelly Company provided pay range This range is provided by Softworld, a Kelly Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/hr - $20.00/hr Job Title: IT Service Desk Technician Job Location : Fort Myers FL 33907 OR Remote Onsite Requirements: Active Directory O365 Job Description: The IT Service Desk Technician is a part of an amazing team led by our dynamic IT Service Desk Manager, where each day, you'll be equally challenged and prepared to support and learn new technologies! Working within our VOREX Ticketing System to track trends and solutions for user's issues and requests, you'll join forces with other Service desk associates, Field Technicians, and departmental staff to ensure SLA's are met and even surpassed by utilizing your outstanding troubleshooting, customer support and technical skills. As a fellow IT Service Support Technician and TIS team member, you'll be able to gauge your success by measuring not just the speed with which you resolve issues but by how we learn from those issues to prevent them. Essential Duties and Responsibilities: Provide phone support to users Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions Track and log all requests for service into ticket tracking DB Respond to end user within specified response SLA Resolve incidents and service requests within the required SLA Perform problem resolution research and document solutions Remotely assist with new printers, desktops, and laptops Ability to Install Windows, antivirus, and drive encryption Assist with company-based software deployments Monitor and implement company policies, procedures, and standards to ensure compliance is met with respect to data security, hacking prevention, and protection of personal information data Ability to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public Other duties as required Education and/or Experience Required: 3 + Years Ticketing System Experience 3 + Years Technical Support Experience 3+ Years Customer Service Support Associates Degree or equivalent experience IT Healthcare Experience (preferred) IT Certifications A+, ITIL (preferred) Qualification: 1-3 years of experience in an IT support role Troubleshooting various hardware and software Remote phone support Experience with Active Directory Familiarity with remote desktop support tools Moderate network troubleshooting experience A+ Certification & ITIL Foundations Certification (preferred) Ability to work with minimal supervision Exhibit a high level of professionalism and excellent interpersonal skills ** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future** Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Engineering, Information Technology, and Other Industries Desktop Computing Software Products, Information Services, and Technology, Information and Internet Referrals increase your chances of interviewing at Softworld, a Kelly Company by 2x Sign in to set job alerts for “Service Desk Technician” roles. Fort Myers, FL $31,824.00-$45,968.00 1 month ago Fort Myers, FL $24,752.00-$31,824.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Softworld, a Kelly Company