IT Field Support Specialist 2

Job Description

Job Description

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared IT Field Support Specialist 2to join our dynamic team in the Columbia, MD area.

Responsibilities:

• ·         Advanced Technical Support:
  Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

  ·         Site Surveys & Documentation:
  Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.

  ·         Hardware Acquisition & Installation:
  Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.

  ·         Project Support & Reporting:
  Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.

  ·         Custom Cabling & Integration:
  Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.

  ·         Training & User Enablement:
  Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T's IT resources.

  ·         Infrastructure Maintenance:
  Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.

  ·         Operational Excellence:
  Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.

  ·         End-User Support:
  Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.

  Collaboration:
  Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Requirements:

• Minimum Education and Experience:

  ·         High school diploma or GED required.

  ·         Minimum of 3-5 years of relevant IT experience.

  ·         Must possess 8570 Certification; Security+ certification is highly preferred.

  Technical Skills:

  ·         Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.

  ·         Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.

  ·         Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.

  ·         Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.

  ·         Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.

  ·         Familiar with Active Directory security and policies, supporting secure and compliant IT environments.

  ·         Proficient in supporting end-users remotely, providing timely and effective technical assistance.

  Professional Competencies:

  ·         Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.

  ·         Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.

  ·         Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.

  Additional Requirements:

  ·         Must be able to drive a company vehicle as part of job responsibilities.

  ·         Ability to lift and move items weighing up to 50 lbs as required.

  ·         Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.

• Active TS/SCI w/ FSP

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $60,000-$80,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.