Shift Manager

Job Description

Job Description

Description:

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an opening for an energetic, organized, sales and solution-minded individual to join our team as a Shift Manager. This is an operationally intense, customer service focused, key role within our business to manage the health and safety environment for all the dogs in our care as well as servicing each customer to exceed their expectations. Extensive training is provided for this full time position. If you're a leader among people and LOVE dogs and caring for them, then this IS the role for you!!

ABOUT YOU:

• You love dogs and would love manage an environment that cares for them all day, every day!
• You are operationally minded and produce high quality work.
• You enjoy planning a team's work tasks, communicating the plan, and driving the execution of the plan.
• You're a clear communicator.
• You’re the kind of person who takes your job seriously.
• You’re focused on achieving goals consistently and efficiently.
• You’re careful not to make mistakes and can be counted on to keep your team and all the dogs in your care safe and well cared for!
• You are cooperative, helpful and careful.
• You enjoy working in a collaborative harmonious teamwork environment while driving results.

*If you are seeing yourself in these words, we’d love to talk to you about our Shift Manager role.

We’re Dogtopia and we are a unique breed! We love and care for our Pet Parents’ pups like they are our own. A big part of our success is that we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence. We provide you with the industry best training in dog behavior and care, and we equip you with the skills to make every day the Most Exciting Day Ever for every dog in your care. This is why Dogtopia is the industry leader and wins customer driven awards and recognition year after year!

We are also proud to be deeply invested in giving back to our communities through our Dogtopia Foundation’s Fetch It Forward initiatives with a mission that Enables Dogs to Positively Change Our World.

The Shift Manager is responsible for maintaining accountability and safety for a team of up to 20 employees and a group of up to 110 customer dogs!

We are a fast-paced business and the candidate should be prepared to spend the entire shift on his/her feet. Multi-tasking and maintaining organization in a busy environment is required.

Shift Managers must meet the following requirements, demonstrate symbolic leadership, as well as outstanding customer service both internally and externally.

Responsibilities include but are not limited to:

• Upholding and setting the example for our company values
• Overseeing training and developing of team members, including offering regular feedback as well as writing and delivering performance reviews
• Providing the highest level of customer service to our clients
• Ability to invoice customer purchases accurately, as well as monitor accountability of team in this area
• Ensuring that all Dogtopia health and safety policies are followed

Successful candidates should:

• Have direct management experience of a team of 5 or more employees. This is an entry level management position but you must have some prior management experience at a minimum.
• Have a genuine affinity for dogs; they are the center of our business!
• Be willing and able to complete our E-learning platform modules (attending the playrooms may occasionally be required)
• Possess strong verbal communication skills and the ability to train and develop teams
• Possess strong skills in organization, multi-tasking, and maintaining oversight
• Demonstrate proven customer service skills

The Rules by which we, as DOGTOPIANS live by are:

We LOVE life unconditionally like a dog.

We STAY loyal to our pack

We CHASE the absolute highest standards of safety.

We PLAY to our fullest potential.

We TREAT every day like It’s the Most Exciting Day Ever!

As part of the management team, it is expected that shift leaders will be assigned special projects, duties and responsibilities in addition to the above list to develop further growth towards management positions.