Logistics Call Center Representative I

Overview Logistics Call Center Representative I – Tampa, FL. Schedule: Thursday & Friday 10:30 AM to 9:00 PM, Saturday & Sunday 8:00 AM to 6:30 PM. Primary responsibilities include handling inbound calls with Logistics clients and ground Logistics. Responsibilities include receiving client pick-up request calls, directing clients to appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries/complaints. Utilizes automated Logistics System to assign routine pick-ups to appropriate internal or external resources to ensure timely delivery to lab. Provides accurate data and information to support Dispatcher I and Dispatcher II functions. Responsibilities Handle a high volume of inbound telephone calls, meet productivity goals (such as call targets, Aux Time Allowance) and work in a fast-paced environment. Learn Dispatch Application and accurately enter pick up requests. Provide outstanding customer service, listen to client concerns, conduct preliminary research, and forward the client to the appropriate party or escalate to a Group Lead or Supervisor. Determine if a pick-up can be performed as requested by the client based on multiple factors. Utilize online resources, maps, and information to locate needed details. Prioritize, handle multiple functions, and provide service to multiple regions during the shift. Attend huddles, stay current on email and video communications. May assign pickup and delivery destinations to couriers. Interact professionally with external/internal clients, co-workers, and leadership across all functions. Accept performance feedback with a focus on improvement and serving patients and clients with quality and accountability. Demonstrate excellent verbal and written communication skills. Maintain confidentiality of information and data received. Flexibility to work weekends, holidays, on-call, and overtime as staffing requires. Qualifications Required Work Experience 1+ year of customer service or logistics experience. Preferred Work Experience Call center experience preferred. Knowledge General knowledge of logistics operations. Skills Functional/Technical Skills Integrity and Trust Customer Service Drive for Results Composure Education Associates Degree (Preferred) High School Diploma or Equivalent (Required) Pay and Benefits Pay range: $17.20+ per hour. Eligible for shift differentials of 10% for some or all second-shift hours and 15% for some or all third-shift hours. Details on shift differential provided if an offer is extended. Salary offers depend on skills, training, experience, education, certifications, and market/organizational factors. Successful candidates may be eligible for annual performance bonus compensation. Benefits Information Day 1 Medical, supplemental health, dental & vision for full-time employees (30+ hours) Well-being programs Blueprint for Wellness® – annual, no-cost health assessment HealthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 MyDay off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months Employee stock purchase plan Life and disability insurance, with buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities About The Team Quest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr Quest Diagnostics