Shift Lead
Tim Hortons
DESCRIPTION Key Responsibilities 1. Team Leadership
- Lead and supervise team members during the shift
- Assign positions and tasks to staff
- Coach and support team members to follow brand standards
- Assist with training new employees
- Maintain a positive and productive team environment
- Ensure fast, friendly, and accurate service for every guest
- Resolve guest complaints professionally
- Maintain drive-thru and front counter efficiency
- Promote upselling and suggestive selling
- Manage shift operations including front counter, drive-thru, and kitchen
- Ensure food quality and product consistency
- Monitor productivity and workflow during the shift
- Complete opening and closing procedures
- Ensure compliance with food safety and sanitation standards
- Monitor product freshness and food handling
- Maintain cleanliness of dining room, kitchen, and restrooms
- Ensure team members follow health and safety policies
- Manage cash registers and count drawers
- Verify deposits and cash handling procedures
- Ensure adequate stock levels during the shift
- Monitor waste and report inventory issues
- Complete shift reports and checklists
- Coordinate employee breaks and staffing coverage
- Communicate shift performance and issues to management
- 1+ year experience in quick service restaurant (QSR) preferred
- Previous leadership or supervisory experience preferred
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- Customer service oriented mindset
- Problem-solving and conflict resolution skills
Vacancy posted more than 2 months ago
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