Shift Lead

Tim Hortons

Nashville, TN

DESCRIPTION

Key Responsibilities

1. Team Leadership

Lead and supervise team members during the shift
Assign positions and tasks to staff
Coach and support team members to follow brand standards
Assist with training new employees
Maintain a positive and productive team environment

2. Guest Experience

Ensure fast, friendly, and accurate service for every guest
Resolve guest complaints professionally
Maintain drive-thru and front counter efficiency
Promote upselling and suggestive selling

3. Operations Management

Manage shift operations including front counter, drive-thru, and kitchen
Ensure food quality and product consistency
Monitor productivity and workflow during the shift
Complete opening and closing procedures

4. Food Safety & Cleanliness

Ensure compliance with food safety and sanitation standards
Monitor product freshness and food handling
Maintain cleanliness of dining room, kitchen, and restrooms
Ensure team members follow health and safety policies

5. Cash & Inventory Control

Manage cash registers and count drawers
Verify deposits and cash handling procedures
Ensure adequate stock levels during the shift
Monitor waste and report inventory issues

6. Administrative Tasks

Complete shift reports and checklists
Coordinate employee breaks and staffing coverage
Communicate shift performance and issues to management

REQUIREMENTS

1+ year experience in quick service restaurant (QSR) preferred
Previous leadership or supervisory experience preferred
Strong leadership and communication skills
Ability to work in a fast-paced environment
Customer service oriented mindset
Problem-solving and conflict resolution skills

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

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Vacancy posted 5 days ago

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