Field Operations Technician

Field Operations TechnicianLedcor Technical Services has been building and servicing communication networks for customers across North America since 1979. Utilizing our broad expertise and experience, we customize solutions to best meet our client's needs. We act as a key partner for our clients by delivering exceptional quality, reliability, and safety in all that we do. As a skilled Field Operations Technician, you will utilize your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nokia, Infinera, and Ciena equipment. Additionally, you will work with similar products to support customer optical, electrical, voice and data services. Lastly, you will test circuits using optical time domain reflectometers (OTDR).Essential Responsibilities:Deliver a high-quality, customer-focused service experience to every clientResolve customer issues calmly and professionally using effective de-escalation techniquesPerform on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipmentDiagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivityFollow Ledcor's safety standards and ensure proper use of vehicles, tools, and equipment at all timesQualifications:5 or more years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cablingA positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerityDegree or diploma from a technical college would be preferredStrong knowledge of Microsoft Office suiteExperience working in the field independently and thriving in a dynamic environmentClear and efficient verbal and written communication skillsWork Conditions:Will be expected to travel with a company provided vehicleAble to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe)