Casework Associate I / Human Services Coordinator

Casework Associate I

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

This Casework Associate I position is located in Morganton, NC at WorkSource West in Burke County. This position serves individuals who are deaf, hard of hearing and/or deaf-blind across several counties within the catchment area. The primary purpose of this position, under the supervision of the Unit manager or designee, is to assist individuals with disabilities in achieving their career and independent living goals by providing counseling, developing individualized plans, and coordinating services to help consumers overcome barriers to their disabilities and/or obtain and maintain gainful employment.

Job responsibilities include the following:

• Evaluating professional diagnostic records and data to determine eligibility and required services
• Developing and implementing individualized plans of rehabilitation services for eligible consumers
• Arranging for appropriate evaluations and other services as indicated on the Individualized Plan for Employment
• Interviewing consumers for the purpose of assessing need and overseeing the provision of planned services
• Engaging in various administrative duties including case service documentation, caseload management, staff and other administrative meetings
• Participating in training and professional development activities

Salary Grade Range $32,287 - $56,502 Recruitment Range $32,287 - $48,000

Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours.

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Experience working with persons with disabilities
• Knowledge of casework management and processes
• Experience working with teams

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

To apply, be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application to support your answers.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM the night BEFORE the closing date. Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

For a list of organizations that perform this specialized service, please visit the NACES membership website at