Service Manager

Harris Plumbing, Heating, Air, & Electrical is a growing, locally owned and operated full-service residential home services company based in South Jersey. We proudly serve homeowners throughout the Tri-State area, delivering 5-star plumbing, heating, cooling, and electrical services through a proven, customer-focused service system.

Job Summary:


We are seeking a highly motivated and experienced Service Manager to oversee and coordinate field service operations for our fast-growing HVAC, plumbing, & electrical industry. The Service Manager will be responsible for ensuring top-tier customer service, efficient scheduling, technician performance, and operational excellence. This role bridges the gap between office and field, focusing on team leadership, client satisfaction, and job profitability.


Salary: $70,000 to $80,000 (negotiable)
Bonus Structure with potential to make $150k plus.

This position requires a strong background in management.
Full-time; on-site reporting at our Salem, NJ headquarters

Key Responsibilities:

• Lead, coach, and manage a team of field service technicians.

• Schedule service calls, installations, and maintenance jobs efficiently and fairly.

• Monitor job progress, ensuring quality work, safety compliance, and customer satisfaction.

• Maintain strong relationships with clients, addressing service concerns promptly and professionally.

• Implement service policies, procedures, and quality control standards.

• Manage parts inventory, equipment tracking, and fleet maintenance.

• Analyze service metrics and prepare reports for senior management.

• Assist in hiring, onboarding, and performance evaluations of technicians.

• Coordinate with sales and project teams to ensure smooth transitions and communication.

• Ensure compliance with all relevant industry codes, safety regulations, and company policies.

Qualifications:

• 2+ years of supervisory or managerial experience REQUIRED
• Strong technical understanding of the relevant trade.

• Excellent leadership, communication, and problem-solving skills.

• Proficient in-service management software and scheduling tools.

• Ability to manage multiple priorities and work in a fast-paced environment.

• Valid driver's license and clean driving record.

Preferred Skills:

• Familiarity with industry regulations and local codes.

• Experience with dispatching software (ServiceTitan)

Benefits:

• Health/Dental/Vision/Life Insurance
• Retirement
• Paid Holidays
• Paid Vacations
• Paid Training
• Bonuses tied to performance
• Take-Home Vehicle