Technical Support Analyst (Helpdesk) (Fully Remote)
Bitfocus
New York, NY
- Remote job
Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed. Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation. Identify and elevate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing. #J-18808-Ljbffr Bitfocus
Vacancy posted 1 day ago
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