Customer Excellence - Scheduling SME

Job Description

Job Description

We are looking for a Customer Excellence - Scheduling SME

This role involves working with general contractor customers across the full spectrum of scheduling maturity. You will engage with both sophisticated scheduling departments and teams that are just beginning to build a formal scheduling practice.

Responsibilities:

• Serve as a trusted scheduling resource to general contractor project controls, scheduling, and project management teams.
• Engage in peer-level technical conversations with experienced in-house schedulers.
• Assist less mature customers in establishing foundational CPM scheduling standards and practices.
• Discuss schedule performance metrics with both corporate scheduling staff and field leadership.
• Benchmark customer schedules against industry and best practices.
• Support platform adoption within contractor scheduling and project controls workflows.
• Collaborate with the Sales team on customer demonstrations.
• Provide feedback to Engineering on product improvements.
• Contribute to marketing and thought leadership initiatives.
• Work closely with Customer Success to drive long-term customer satisfaction and retention.

Requirements:

• 5 years of hands-on experience as a Project Scheduler / Planner at a large ENR-ranked general contractor, CM, or design-build firm.
• Experience developing, updating, and progressing CPM schedules on complex, large-scale construction projects.
• Experience building, standardizing, or improving scheduling processes.
• Strong command of Primavera P6; working knowledge of Microsoft Project.
• Practical experience with delay analysis methodologies.
• Solid understanding of schedule quality standards and CPM scheduling specifications.
• Experience communicating schedule status and risk directly to project executives or corporate project controls leadership.
• Strong communication and client-facing skills.
• United States Citizen with eligibility to work with Federal Government agencies.

Required Skills:

• Hands-on experience with CPM scheduling.
• Experience in developing and improving scheduling processes.
• Proficiency in Primavera P6 and Microsoft Project.
• Strong communication skills.

Preferred Skills:

• Experience training, mentoring, or onboarding teams new to formal CPM scheduling.
• Experience where analytics software was adopted due to an owner contract requirement.
• Familiarity with schedule analytics software.
• Experience on federal or government construction projects.
• Professional certification (e.g., AACE PSP, PMI-SP).
• Experience presenting schedule insights to GC executive leadership.