Office Assistant 3

Yale Stockroom Checkout Counter Role

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Under the direction of the Stockroom Manager, this role ensures an efficient and positive customer experience by operating the checkout counter in a fast-paced retail environment. The ideal candidate is energetic, detail-oriented, and committed to providing excellent service to the Yale research community.

• Provide professional first-point-of-contact service to Stockroom customers at the checkout counter, processing purchases and returns.
• Manage long customer checkout lines efficiently and maintain calm in a busy, high-traffic environment.
• Assist customers with inquiries regarding pricing, store layout and product availability.
• Provide expert guidance to customers regarding Stockroom policies and procedures, including material ordering, available ordering methods, use of Stockroom Cards for payment, and guidance on updating Stockroom Cards.
• Serve as a knowledgeable resource for the Yale research community regarding chemicals, life-science materials, and proper ordering and storage practices, including temperature requirements.
• Restock inventory shelves across multiple locations, including safely using rolling ladders to access higher shelving.
• Receive incoming shipments at the loading dock, including palletized deliveries requiring use of a pallet jack.
• Properly store scientific chemicals, life-science supplies, and laboratory materials according to safety and compliance standards.
• Place orders with vendors, ensuring correct contract pricing, and track shipments to confirm timely delivery.
• Accurately receive and record incoming orders in the computerized inventory system.
• Perform clerical and administrative tasks related to stockroom operations.

Required Skills and Abilities:

1. Proven experience delivering professional, friendly, respectful, and efficient customer service in a fast-paced, high-volume retail setting while managing competing demands and long customer lines.

2. Demonstrated experience working in a fast-paced, high-volume environment requiring multitasking and teamwork, with direct responsibility for shipping, receiving, purchasing, and inventory operations.

3. Proven work experience lifting heavy materials up to 70 pounds for extended periods of time including restocking inventory shelves in multiple locations by carrying stock up rolling ladders.

4. Direct experience delivering a high level of customer service, with strong interpersonal and communication skills when supporting a diverse customer base in person, by phone, and electronically.

5. Established experience using inventory management and procurement systems, including online purchasing platforms, to order, receive, track, and research supplies. Proficiency using office productivity software such as MS Word, Excel, and Outlook beyond baseline competency, including report creation and data tracking.

Preferred Skills and Abilities:

1. Chemical and Laboratory Safety Training.

2. Excellent attendance and punctuality.

3. Diligent performance with attention to detail and accuracy.

4. High level organizational skills.