Senior Field Support Supervisor

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.Group/DivisionThe KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.What You'll DoIn this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.At KLA, we develop industry-leading semiconductor process control solutions that power innovation across the global electronics ecosystem. We’re seeking a hands-on Senior Field Support Supervisor to lead field service execution and deliver exceptional customer results.What You’ll DoLead installation, maintenance, and upgrade activities for KLA systems at customer sitesAssure training and certification of a team of engineersDevelop and drive a positive, collaborative work environmentLearn/ Model KLA business processesBe a positive leader that develops teamCoordinate rapid response to critical issues and customer escalationsDrive escalations and assure customer focused approachDrive operational excellence through strong systems, documentation, and execution disciplineDevelop and maintain strong internal and external relationshipsManage cost through effective resource deployment and install case oversightPresent business updates and performance insights to senior leadershipRepresent Customer Operations in Product Life Cycle teamsPartner cross-functionally with engineering, customers, and leadershipHire, coach, and develop a high-performing field support teamWhat You Bring3–5 years in a lead or supervisory role3–5 years supporting semiconductor capital equipmentBS/AA degree or equivalent experienceStrong project management and organizational skillsClear communication and confident presentation abilitiesCustomer-first mindset with strong interpersonal skillsWhy KLAWork on cutting-edge semiconductor technologyHigh visibility with senior leadership and product teamsReal ownership driving customer success and operational impactMinimum QualificationsAssociate of Science degree or work relevant/related work experience of 3 yearsAbout KLAWe provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.Total RewardsBase Pay Range: $81,300.00 - $138,200.00 Annually Primary Location: USA-OR-Hillsboro-Beaverton-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.Use of AI Statement At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.Equal Opportunity StatementKLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at View email address on click.appcast.io or at View phone number on click.appcast.io to request accommodation.For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.SummaryLocation: Hillsboro, ORType: Full time