Patient Referral Coordinator

Patient Referral Coordinator

JOB-10047106

Anticipated Start Date

August 10, 2026

Location

New York, NY

Type of Employment

Contract Hire

Employer Info

Our client provides top-ranked care, dozens of inpatient and outpatient specialties, and mental health services with a team of highly trained and caring medical professionals who are compassionate, culturally competent and patient centered. Their vision is to be a fully integrated health system that enables New Yorkers to live their healthiest lives. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits. In fact, over 30% of our candidates have converted to full-time positions at our client.

Job Summary

We are seeking a detail-oriented and professional individual to join our client’s team as Patient Referral Coordinator. You will be responsible for coordinating patient referrals, scheduling appointments, verifying insurance and demographic information, and maintaining accurate documentation in Epic EMR. This role works closely with patients, providers, and clinical staff to ensure timely access to care while delivering excellent customer service and maintaining HIPAA compliance.

Job Description

Patient Referral Coordination

• Coordinate and expedite appointments for patients referred to by community-based healthcare providers.
• Provide compassionate, patient-centered service by contacting patients to:
• Confirm appointment preferences and availability.
• Verify demographic and insurance information to determine eligibility.
• Guide patients through the scheduling process and answer questions.

Referral Review and Scheduling

• Review referrals for completeness prior to scheduling appointments by ensuring:
• The receiving clinic is accepting community referrals.
• All required referral information and support clinical documentation have been received.
• Patient pre-registration is completed accurately and thoroughly.

Communication and Documentation

• Collaborate with clinic service coordinators to schedule patient appointments in a timely manner.
• Maintain accurate, detailed, and timely documentation of all patient, provider, and staff communications within Epic referrals.
• Transcribe manual (e-FAX) referrals into Epic and create new patient records as necessary.
• Prepare and send appointment confirmation letters with visit details, location information, and required financial and clinical documentation.
• Notify referring providers through Epic Care Link In-Basket when patients cannot be reached and request updated contact information.
• Communicate effectively with internal departments and external providers through Epic In-Basket to facilitate continuity of care and address patient needs.

Process Management and Quality Assurance

• Protect the confidentiality, privacy, and integrity of all patient records in compliance with HIPAA and organizational policies.
• Monitor referral queues to ensure timely processing, minimize delays, and prevent referral backlogs.
• Respond professionally to incoming referral calls while providing exceptional customer service and patient-centered support.

Professionalism and Team Collaboration

• Demonstrate dependable attendance, punctuality, and accountability.
• Foster a respectful, collaborative, and positive work environment through effective communication and teamwork.
• Take ownership of assigned responsibilities, follow tasks through to completion, and apply sound judgment when resolving issues.
• Welcome feedback, pursue continuous learning, and contribute to process improvement initiatives.
• Work independently while effectively managing priorities in a fast-paced healthcare environment.
• Adhere to all corporate, departmental, regulatory, and compliance policies while maintaining the highest standards of professionalism, ethics, and integrity.

Skills Required

• Experience verifying insurance and scheduling appointments required
• Bilingual Spanish (basic proficiency at minimum) is must.
• Minimum 1 year of relevant experience required
• Prior medical or healthcare setting experience is preferred

Education/Training/Certifications

• High School Diploma/ GED

Additional Requirements

• Shift: 9:00 AM-5:00 PM  

Pay Rate

• $22–$26 per hour, based on experience, skills, and market factors

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.