Call Center Team Lead

Grote Mitsubishi - Fort Wayne, IN Grote Mitsubishi is seeking an experienced and motivated Call Center Team Lead to help drive our customer experience and sales opportunities. This is a hands‑on leadership role responsible for coaching, training, and motivating our call‑center team while ensuring customers receive exceptional service throughout their buying journey. We Offer: Competitive pay plus performance bonus Positive team environment Paid training Employee vehicle purchase benefits Health benefits + 401(k) Paid vacation Responsibilities Lead and develop a team of customer service representatives Monitor inbound and outbound call activity Coach team members on phone skills, appointment setting, and follow‑up process Track performance metrics and drive continuous improvement Work closely with sales management to maximize showroom traffic and sales opportunities Ensure a professional and positive customer experience Qualifications Automotive dealership experience preferred Ability to thrive in a fast‑paced environment Strong communication and organizational skills Ability to coach and develop others CRM experience Compensation Compensation: $20 - $25 hourly #J-18808-Ljbffr WizeHire, Inc