Software Engineer II

Software EngineerAt PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We're a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.Role OverviewDo you love diagnosing software issues for your customers? Do you pride yourself on providing world class customer support? Are you a progressive software engineer, an advocate of agile development practices, and a proponent of continuous improvement? If this is you, then join an energetic team of engineers supporting and maintaining software solutions at PDI!You will play a key role in supporting and maintaining our market-leading software products as we strive for continuous improvement. You will be working as a key part of an agile team to identify software issues and optimize the performance of PDI's enterprise software solutions while working closely with product managers, product owners, engineering leaders, your team and other stakeholders.With the variety of environments, platforms, technologies & languages, you must be comfortable working within databases, C# code, web services and hybrid cloud environments.Responsibilities:Actively support and develop software solutions for PDI productsTroubleshoot and resolve software issues with due urgency and maintain thorough documentation of all software solutionsPerform engineering level tests to find defects; troubleshoot and debug production issuesPartner with Product Management to consult on solution feasibility and high-level effort estimationPrepare and provide case status and risk assessments to their manager with appropriate levels of detail to ensure customer issues are properly escalated and prioritizedUse a disciplined approach in an Agile environment to assist in analysis and determination of preferred solutions to technical challengesWork with Product Owner to clarify and estimate feature workA week of after-hours support availability every 3-4 monthsQualifications:3-6 years' experience designing and developing new or maintaining existing software applications in a software product development environmentProficiency required in one or more of the following: .Net and C#, SQLProficiency in SQL performance troubleshooting and tuning is preferredFamiliarity with the Microsoft Visual Studio IDE and the use of Azure DevOps or JiraPractical experience with SDLC and Agile methodologiesHighly motivated self-starter with a desire to help others and take actionRequires strong written and verbal communication skills with the ability to translate technical concepts into non-technical termsAbility to independently work as a contributing member in a high-paced and focused teamAbility to multi-task and prioritize tasks with competing deadlinesStrong problem-solving and analytical skills with the ability to work under pressureAbility to socialize ideas and influence decisions without direct authorityCollaborative in nature with a strong desire to dig in and learn independently and as well as through asking questionsConsiders 'best-practice' standards, as well as departmental policies and proceduresComputer science fundamentals: OOP, design patterns, data structures & algorithmsApplicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role.PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.