Customer Solutions Representative 1

Job Description

Job Description

Day-to-Day Responsibilities/Workload
Key Responsibilities
Front Desk & Visitor Support
Greet and assist visitors upon arrival
Provide basic technical support for conference and training rooms
Communicate with vendors, customers, and staff
Provide general customer service
Maintain and uphold EECs mission, values, policies, procedures, and principles

Workshop & Event Support
Coordinate logistics and set up for workshops and meetings
Assist instructors and internal teams with administrative tasks
Support registration, attendance, and customer inquiries
Provide support to customers before, during, and after workshops and events

Facilities & Operations
Support building operations and maintenance
Organize operational documents and support document development
Submit facility maintenance requests
Order and manage supplies

Tours and Demo Support:
Set up & assist team with equipment demonstrations, tours, and consultations.
Assist with scheduling and coordinating tours

Lending Program Support:
Monitor and assist all reservations for lending programs
Prepare and package equipment based on reservations
Support program pick-up and drop off at the EEC
Keep accurate loan records

Required Skills/Attributes
High School Diploma
Must have MS Office (Word, Excel, Outlook, PowerPoint) experience - basic level
Must also have basic level experience in mail sorting, printing, scanning, schedule appointments, answering phones.
Desired Skills/Attributes
Bilingual (English/Spanish)
Proficiency in Microsoft Office and internet-based applications
Strong customer service and communication skills
Ability to multitask and prioritize
Attention to detail and organizational skills