Service Advisor/Writer

Job Description

Job Description

Automotive Service Advisor / Service Writer – McGrath Ford

Location: Hiawatha, IA
Schedule: Full-Time

About the Opportunity

Experienced Automotive Service Advisor or Service Writer looking for your next career opportunity? McGrath Ford in Hiawatha is looking for a motivated, customer-focused professional to join our service team!

If you enjoy building customer relationships, have a talent for recommending automotive services, and thrive in a fast-paced dealership environment, we want to hear from you.

As a Service Advisor, you'll be the connection between our customers and automotive technicians, helping customers understand their vehicle's maintenance and repair needs while keeping the service process running smoothly.

Enjoy PTO starting Day 1, comprehensive benefits, ongoing training, and opportunities for career advancement with a company that values your experience and invests in your professional growth.

Whether you're an experienced dealership Service Writer, Automotive Service Consultant, or customer-facing sales professional looking to build a career in automotive service, McGrath Ford could be your next career move!

What You'll Do

• Greet customers in the service lane, listen to their concerns, and provide a professional, welcoming experience
• Create and manage accurate repair orders, documenting customer concerns, vehicle information, and requested services
• Communicate with technicians to review inspection findings, diagnostic results, and recommended repairs
• Explain repair recommendations, preventative maintenance needs, and service estimates clearly to customers
• Present and sell recommended maintenance and repair services while building customer trust
• Keep customers informed throughout the service process, including repair progress, estimated completion times, and any changes
• Coordinate with technicians, parts personnel, and service management to support efficient workflow and timely vehicle delivery
• Build long-term customer relationships through consistent communication, follow-up, and exceptional service

Requirements

• Previous Automotive Service Advisor, Service Writer, or dealership service experience preferred
• Customer-facing sales, customer service, or automotive industry experience will also be considered
• Strong communication, customer service, and relationship-building skills
• Ability to confidently explain automotive repairs, maintenance recommendations, and service estimates
• Comfortable presenting recommended services and working toward department sales and performance goals
• Strong organizational, multitasking, and time-management skills
• Ability to manage multiple repair orders and customer interactions in a fast-paced service department
• Strong problem-solving skills, attention to detail, and commitment to customer satisfaction
• Comfortable learning and using dealership management systems, scheduling software, and other technology
• Dependable, professional, and motivated with a team-oriented attitude
• Valid driver's license with an acceptable driving record
• Willingness to complete a pre-employment background check

What We Offer

• PTO starting Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Ongoing training and professional development opportunities
• Opportunities to expand your automotive service knowledge and customer relationship skills
• Career advancement opportunities — 97% of our promotions come from within
• Supportive, collaborative, and team-focused service department
• Established dealership group with more than 70 years in Eastern Iowa

Take Your Automotive Service Career Further

Your experience in customer service, automotive repair coordination, and building customer relationships deserves an opportunity to grow.

Whether you're an experienced Automotive Service Advisor, Service Writer, Service Consultant, or customer-focused sales professional looking to build a career in automotive service, McGrath Ford wants to hear from you.

Join a team where your communication skills, customer service experience, and commitment to excellence can make a difference every day.

Apply today and take the next step in your career with McGrath Ford in Hiawatha!

Get a glimpse of our culture thorough our videos! 

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