General Manager

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General Manager

Full Time Management Kansas City, MO, US

17 days ago Requisition ID: 2155

National Fulfillment Services (NFS), a subsidiary of Metro Supply Chain, is seeking an experienced and results-driven General Manager to lead a high-volume distribution operation. This role is responsible for delivering exceptional customer service, driving operational excellence, leading financial performance, and developing high-performing teams within a fast-paced 3PL environment. The successful candidate will be a strategic leader with a proven track record of managing customer relationships, optimizing warehouse operations, and driving continuous improvement.

Safety & Compliance

• Ensure a safe workplace by implementing and upholding safety programs that comply with Federal, State, and Local regulations.
• Enforce SOPs and best practices that support a safe working environment.
• Monitor and address injury levels and equipment/product damage to prevent workplace incidents.

Customer & Operational Leadership

• Serve as the primary customer liaison, maintaining strong relationships through daily contact, weekly reviews, and monthly KPI/financial reporting.

Lead change management initiatives, driving adoption of new processes, technologies, and operational best practices.

• Proactively identify and resolve operational challenges, including inventory management, transportation issues, labor fluctuations, and system disruptions.
• Collaborate with cross-functional teams (IT, Finance, Engineering, HR, and CI teams) to drive efficiencies and service improvements.
• Ensure operations are aligned with budgetary goals, making data-driven decisions to optimize resources and control costs.
• Review forecasts, inventory reports, and sales orders to plan for warehouse fluctuations and volume demands.
• Lead financial performance reviews with customers on a monthly/quarterly basis, addressing key financial metrics and cost-saving strategies.

Talent Development & Engagement

• Hire, develop, and retain high-performing teams, ensuring leaders are well-trained and equipped to meet customer contract requirements.
• Promote a positive work culture through employee engagement programs, regular meetings, and continuous feedback.
• Drive succession planning by identifying and developing future leaders within the organization.

Process Improvement & Compliance

• Maintain current and effective SOPs that uphold service quality and efficiency.
• Ensure compliance with food safety regulations and warehouse best practices.
• Champion continuous improvement initiatives to optimize processes and drive year-over-year improvements.

Qualifications:

• Bachelor’s degree in Business Management, Logistics, or related field preferred.

10 years of distribution and supply chain experience, including at least 5 years leading operations within a 3PL, contract logistics, or consumer packaged goods (CPG) environment.

Strong understanding of Warehouse Management Systems (WMS), inventory control processes, and operational reporting tools.

Demonstrated success managing customer relationships, operational KPIs, budgets, and full P&L accountability.

• Excellent leadership, communication, and strategic problem-solving skills.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analytics tools.

Why Join Us?

• Work in a safety-first culture with strong leadership support.
• Be part of a growing organization with career advancement opportunities.
• Competitive compensation package, including comprehensive Medical, Dental, and Vision coverage.
• 401(k) plan with company match.
• Wellness programs, company-sponsored events, and community volunteer opportunities.
• Work in a fast-paced, dynamic environment where your contributions make an impact.

National Fulfillment Services (NFS) is an equal opportunity employer committed to fostering a diverse workplace. If you require accommodation during the recruitment process, please contact our Human Resources Team.

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