Outpatient Registration Full Time Days

Outpatient Registration

Responsible to greet patients cordially, for the coordination of patient flow, accurate registrations and collections of out-of-pocket money due on all patients, perform initial financial screening and counseling, obtain all needed signatures, and inform patients of Hospital admission and financial responsibilities, ensure all services are authorized. Utilizes hospital information systems for scanning documents and for identifying and verifying valid insurance coverage. Maintains good public relations with hospital personnel, physicians and their staff, insurance companies, and patients.

General Responsibilities:

• Follows LWR Administrative Policy and Procedure for patient identification.
• Identifies duplicate medical record numbers and notifies HIM of the need to merge records.
• Enters all data correctly.
• Maintains an average registration accuracy of 95% - 100%.
• Determines appropriate individual from whom to request information and demonstrates knowledge of rules for minors, guardians, POAs, next of kin, etc. to give consent to treat.
• Obtains appropriate signatures and documents reasons when signatures cannot be obtained.
• Completes the Medicare Secondary Payer information correctly in SMS.
• Obtains retirement dates according to policy.
• Obtains appropriate signatures (IMM, Consents) and provides brochures (OBS) and follow-up forms as needed (Insurance f/up, County/HCRA applications).
• Reviews patient rights and responsibilities, release of information sections with the patient or representative.
• Within 24 hours of admission, gives to all Medicare or CHAMPUS inpatients, or their representative, a copy of the "Important Message from Medicare or Champus"
• Obtains correct physician order and determines whether the prescribing physician is credentialed to perform/order the service requested.
• Confirms PCP and adds to rolodex if not in SMS for ability to provide service excellence.
• Scan all appropriate documents into the correct categories in DI and ensures all documents are legible.
• Utilizes HDX, Availity, and other hospital systems to accurately identify and verify patient eligibility for services rendered.
• Determines and asks for patient deductible, co-payment and co-insurance as appropriate.
• Able to accurately provide price quotes utilizing all resources available.
• Documents accounts in SMS with the estimate given and procedure.
• Ensures that the patient understands that the actual charges may be higher or lower and that physicians bill separately.
• On-line payment posting will be conducted accurately in the hospital information system.
• Accurately performs credit card transactions.
• Prints receipt for the patient/guarantor.
• Appropriately documents the account.
• At the end of shift, prints report and balances with money collected.
• Document deposit on cashier log and places security bag in safe.
• Assists with training and mentoring of new staff members.
• Fosters a positive work environment.
• Meets productivity standard for assigned job.
• Keeps casual conversation to a minimum during working hours.
• Minimizes overtime.
• Adheres to LWR no food, eating, cell phones in work area.
• Attends all mandatory staff meetings.
• Follows meal break policy and coordinates with team members based on departmental need and patient flow.
• Improves departmental performance by assessing problems and finding solutions.
• Emphasizes high quality, shows foresight and encourages new ideas.
• Obtains an interpreter as needed for patients who speak other languages.
• Accesses the ATT Language Line.
• Obtains an interpreter through Deaf Services for any patient who so requests or is unable to hear.
• Notifies nursing staff if the patient states that he/she has special needs.
• Monitors Task List throughout shift to assure timely upgrade and patient placement.
• Verify order is complete and appropriate.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Two to Five years registration experience
• Previous computer entry experience and able to type 40 WPM with accuracy in spelling
• Knowledge of insurance requirements and/or third-party reimbursement
• Minimum of 16 hours training with Quality Director and 40 hours departmental orientation.

Please allow two to three business days for the manager to review your application. Thank you for your interest!