Site Reliability Engineer

Site Reliability Engineer

ScoutEHS builds Scout, an AI-powered EHS (Environment, Health & Safety) incident management platform. Our customers rely on Scout to capture, triage, and act on workplace safety events in real time — which makes reliability and uptime core to the product, not an afterthought. We're a small, fast-moving engineering team, and this role will be foundational in building out our reliability, observability, and incident response practices.

We're looking for a Site Reliability Engineer to own the health of our production systems end to end. This is an overnight–early morning position: an 8-hour shift within US Pacific off-hours (anywhere in the 6 PM–6 AM PT window — you choose your hours, and we're flexible beyond that for the right candidate). You'll be our first line of defense while most of the team is offline. You'll build and run the monitoring that keeps us ahead of outages, drive our deploy and incident processes, keep our Databricks data pipelines healthy, and stand up a real on-call and alerting practice with PagerDuty. This is a hands-on role on a small team — you'll write code, Terraform, and runbooks, not just dashboards.

What You'll Do

• Uptime & observability: Own monitoring, alerting, and SLOs across all production systems — web, mobile backends, APIs, databases, and data pipelines — using Azure Monitor, Application Insights (OpenTelemetry), and Sentry.
• PagerDuty: Design, configure, and own our PagerDuty setup — services, escalation policies, schedules, alert routing (including existing email-based integrations from Azure Monitor action groups) — and drive down alert noise so pages are actionable.
• On-call: Participate in and help build the on-call rotation; lead incident response, run blameless postmortems, and track follow-through on action items.
• Deploys: Support and improve our deployment pipelines — GitHub Actions CI/CD, Azure App Service releases, Vercel deployments, and Expo/EAS mobile builds and OTA updates. Help engineers ship safely and roll back quickly.
• Databricks pipelines: Monitor and support our lakehouse platform — Delta Live Tables / medallion pipelines, SQL warehouses, model-serving endpoints, and Databricks Asset Bundle deploys. Build alerting for pipeline failures and data freshness.
• Infrastructure as code: Contribute to our Terraform (applied via HCP Terraform Cloud) across Azure resources, Databricks jobs/pipelines, and monitoring configuration.
• Reliability engineering: Identify and eliminate single points of failure, own health checks and readiness/liveness probes, manage capacity and cost alerts, and harden our Postgres/Lakebase databases (backups, failover, restore testing).
• Enablement: Write runbooks and documentation, and make it easy for product engineers to ship observable, operable services.

What You'll Need (Required)

• 5+ years in SRE, DevOps, or production engineering roles supporting customer-facing SaaS
• Hands-on experience with Microsoft Azure — App Service, networking, Key Vault, managed identities, Azure Monitor/Application Insights
• Strong Terraform experience, ideally with Terraform Cloud/HCP Terraform workflows
• Experience administering and monitoring Databricks: jobs, DLT pipelines, SQL warehouses, Asset Bundles, and cost/performance visibility
• Experience participating in on-call rotations and leading incident response
• Solid scripting/automation skills in Python and/or TypeScript/Node.js
• Experience with CI/CD systems (GitHub Actions preferred) and safe deployment patterns (staged rollouts, feature flags, rollbacks)
• Working knowledge of PostgreSQL operations — backups, restores, connection pooling, query health
• Comfort debugging across a distributed system: APIs, queues, mobile OTA updates, third-party dependencies
• Clear communication during incidents — you can keep a team coordinated and a status page honest

Nice to Have (Preferred)

• PagerDuty configuration and administration — escalation policies, alert routing/dedup, on-call schedules
• Experience in a startup or small-team environment where you built the reliability function from scratch
• Familiarity with NestJS/Prisma, Expo/EAS mobile release cycles, or Vercel operations
• Exposure to AI/LLM workloads in production (model serving endpoints, latency/cost monitoring)
• SOC 2 or other compliance-driven environments (audit trails, change management, access controls)
• EHS, industrial, or safety-critical domain experience

Our Stack (What You'll Work With)

Cloud & Infrastructure

• Microsoft Azure (West US 2): App Service, Azure Functions, Key Vault, Service Bus, Blob Storage, Azure AI Search, Front Door/CDN, Azure Container Registry
• Terraform (≥1.10) with HCP Terraform Cloud (PR → plan → merge → apply)
• Databricks on Azure: Lakehouse/Delta Live Tables, Asset Bundles, SQL warehouses, Lakebase (managed Postgres), model serving, Foundation Model APIs, secret scopes

Applications

• TypeScript backend: NestJS + Prisma monorepo (pnpm/Turborepo) on Azure App Service, PostgreSQL
• Clients: Expo / React Native (iOS, Android, web), Next.js sites on Vercel
• AI services: Python (uv, Poetry), LangGraph agents, FastAPI, Streamlit apps on Databricks

CI/CD & Tooling

• GitHub Actions, Docker, Azure Container Registry, Expo EAS, Vercel
• Azure Monitor / Application Insights (OpenTelemetry), Sentry, PostHog
• PagerDuty, Slack-based alerting and ops tooling
• Clerk for auth, Azure Key Vault and Databricks secret scopes for secrets management

Why ScoutEHS

• Foundational role: you'll define how reliability, alerting, and incident response work here
• Direct impact on worker safety — uptime for us means someone's incident report gets handled
• Small team, short feedback loops, real ownership

Logistics

• Schedule: Overnight/early morning — pick your own 8-hour shift within roughly 6 PM–6 AM US Pacific
• Reports to: Head of Engineering

EEO & Accommodation

Mojo Trek is an equal opportunity employer committed to building an inclusive team where everyone feels welcome. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Mojo Trek will also consider qualified applicants with criminal histories, consistent with applicable law.

Mojo Trek is committed to providing reasonable accommodations to applicants with disabilities. If you need an accommodation during the application or interview process, please contact our Talent Acquisition team.

Disclosure

Our hiring process for this role may include a video interview using an AI-based interview tool, followed by a conversation with a recruiter. If you're invited to interview, you'll receive more detail on how our AI-tool is used and will be asked to consent before your interview.

Recruitment Fraud Warning

Mojo Trek will never ask you to pay fees, send money, or provide sensitive personal or financial information to be considered for a job. All official communication comes only from authorized mojotrek.com email addresses. Always verify the sender's email address and any shared URLs. Do not share personal or financial data in response to email requests and be cautious of unsolicited job offers. If you suspect recruitment fraud or receive suspicious offers, report it to Mojo Trek immediately through our official channels.