SQPE Specialist I

SQPE Specialist I

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Location: Cleveland

Facility: Lutheran Hospital

Department: Clinical Quality-Clinical and Operational Improvement

Shift: Days

Schedule: 8:00am-5:00am

Job Summary

Responsibilities:

• Manages performance improvement regarding SQPE across a hospital location or assigned business units.
• Acts as an accountable partner and support for all clinical areas within their areas of responsibility
• Understands and implements elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff. Acts as the primary resource for staff to facilitate overall operations of programs.
• Develop meaningful quality assurance and improvement activities with clinical and operations leadership to establish when a deviation in standard practice has occurred.
• Analyzes performance data and participates in improvement strategy development.
• Acts as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.
• Supports medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.
• Develops and assures processes to monitor performance, identifies where intervention is needed and leads change to drive and sustain improvement.
• Incorporates regulatory and accreditation standards into improvement activities around SQPE.
• Supports implementation of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.
• Incorporates enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care.
• Drives continuous improvement activity around quality, safety and patient experience priorities and coordinates improvement projects.
• Facilitates dashboard reviews, data analysis and decision-making from data.
• Supports identification of root causes and action planning to lead to sustainable improvement.
• Coordinates improvement projects to the desired key result.
• Implements and reinforces best practices within and outside the organization.
• Monitors and facilitates the adoption and sustainment of quality improvement.
• Builds relationships with project teams, medical staff and other clinical and non-clinical stakeholders, and sponsors.
• Coach improvement teams to success with their quality improvement projects at the local level.
• Participates in committees and meetings necessary to drive performance in the assigned scope of the role.
• Reports on medical errors and near misses, as well as corrective actions taken.
• Analyzes and reports safety event data for trends to reinforce error prevention and high reliability.
• Applies the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE. Apply common cause analysis identification to safety events.
• Other duties as assigned.

Education

• Required: Bachelor's degree in nursing, Healthcare Administration, Business, Engineering, or related field. In lieu of Bachelor's degree, five (5) years of Safety, Quality, Patient Experience, Accreditation, Risk, Clinical, or Continuous Improvement experience may suffice.
• Preferred: Master's degree.

Languages

• English

Certifications

• Preferred Certified Patient Safety Professional (CPPS)
• Preferred Certified Professional in Healthcare Quality (CPHQ) preferred and can be accepted in lieu of CPPS.
• Registered Nurse Preferred.
• Other preferred certifications:
• Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP)
• Process Improvement Certification preferred: Lean, Six Sigma, etc.
• Certified in Infection Control (CIC)
• Certified Patient Experience Professional (CPXP)

Complexity of Work

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Works to support a community hospital or large specialty hospital.
• Must be able to work in a stressful environment and take appropriate action.
• Must represent clinical transformation in embodiment of Cleveland Clinic values.
• Ability to influence, collaborate, and engage diverse range of healthcare professionals and senior leaders and apply critical thinking and decisive judgment.
• Familiarity with basic statistical analysis, CI (Continuous Improvement) tools and change management techniques.
• Effective communication skills and ability to collaborate at all organizational levels.
• Must be able to work in a dynamic ever-changing environment and take appropriate action.

Work Experience

• Minimum one (1) year of related experience with Safety, Quality, Patient Experience, Accreditation, Risk, Clinical, or Continuous Improvement.
• Preferred experience in working with Joint Commission, HFAP, CMS (Government agency that provides reimbursement for accredited trainees) surveys process preferably in a leadership/coordination role.
• Understanding of patient safety best practices, joint commission standards, and conditions of participation.
• Clinical experience preferred.

Physical Requirements

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations the ability to move up to 25 lbs.

Personal Protective Equipment

• Follow standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration:

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.