Steward II

Job Description

Job Description

Hotel Name: The Biltmore Los Angeles

Location: Onsite – Los Angeles, CA

Hourly Rate: $26.72

At The Biltmore Los Angeles , hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence.

Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Steward II

As our Steward II, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

What You’ll Be Doing

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Responsibilities

• Operate commercial dishwashing and pot-washing equipment in a safe and efficient manner.
• Wash, rinse, sanitize, dry, sort, and properly store dishes, glassware, silverware, pots, pans, utensils, and other kitchen equipment.
• Maintain cleanliness and sanitation of dishwashing areas, kitchens, storage areas, and other assigned Food & Beverage spaces.
• Clean and sanitize sinks, dish machines, work areas, shelves, floors, walls, and equipment according to established cleaning schedules.
• Sweep and mop kitchen and dishwashing areas as needed throughout the shift.
• Remove trash, recycling, cardboard, and other waste and place materials in designated areas.
• Maintain proper organization and cleanliness of trash and receiving areas.
• Handle china, glassware, silverware, and kitchen equipment carefully to minimize breakage and damage.
• Report damaged, broken, or unsafe equipment to a supervisor.
• Assist with maintaining appropriate inventory and par levels of china, glassware, silverware, and kitchen equipment.
• Assist with the movement, storage, and organization of supplies, equipment, and deliveries.
• Assist Culinary and Banquet teams with equipment and service needs as directed.
• Clean and sanitize large kitchen equipment and other assigned areas.
• Follow all chemical handling procedures, including applicable Safety Data Sheet (SDS) requirements.
• Maintain proper food safety, sanitation, and workplace safety practices at all times.
• Follow all hotel policies, procedures, and departmental standards.
• Maintain a clean and organized work station throughout the shift.
• Communicate effectively with supervisors, Culinary, Banquets, Restaurants, and other hotel departments.
• Provide assistance to other Food & Beverage areas as operational needs require.
• Perform other related duties and responsibilities as assigned

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Job Specific Requirements

• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Ability to withstand temperature variations, both hot and cold.

Education

• High school diploma or equivalent required

Benefits

At Millennium Hotels & Resorts , we support our employees with benefits designed to promote wellbeing and long-term success.

Benefits for this position are provided in accordance with the applicable Collective Bargaining Agreement (CBA). Employees should refer to the applicable CBA for details regarding eligibility, coverage, paid time off, employee discounts, and other benefit offerings.

Additional benefits may include:

• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to applicable plan terms, company policy, and the Collective Bargaining Agreement (CBA), where applicable.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.