Senior Sales Associate

Job Description

Senior Sales Associate 

Elaine B Jewelry | metro Detroit

We’re Hiring!

We’re Hiring! Elaine B Jewelry is looking for a senior level Fine Jewelry Specialist in metro Detroit to join our team!

The Retail Team plays a key role in our company’s overall goal of creating modern, handmade everyday and fine jewelry through ethical sourcing, local craftsmanship and meaningful relationships.

We are looking for someone who is excited to learn about jewelry and loves creating great customer experiences. They understand the value of remembering people's names, and take pride in their organization skills, thoughtfulness and attention to detail.

We hope that you care about handmade products as much as we do, are growth minded and forward thinking. If this sounds like you, and you are excited about being part of a dynamic, woman-owned creative business, then we are looking for you!

Role & Responsibilities 

This role is a unique opportunity to work within a fast-paced, creative environment. You will work alongside our retail team, production team and owner to tell the story of our jewelry.

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• Fine Jewelry Specialist: Guide clients through the engagement ring, wedding band and fine jewelry sales process. From education on stones and settings to following up on leads and assisting clients in their lifetime relationship with our company.
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• Sales & Retail: Own the sales experience from discovery to close by blending product knowledge, storytelling, and styling expertise to create excitement, build loyalty, and achieve individual and store sales targets.
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• Clientelling: Reach out to past and prospective clients to follow up and share new products, events or promotions.
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• Software: Proficiency with Google Suite, Shopify, Canva, Monday.com and CRMs is required.
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• Custom, Made to Order & Repair: Facilitate custom jewelry inquiries, made to order products and the repair intake process with clear communication and documentation.
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• Personal Shopping: Host and manage scheduled shopping appointments as well as assisting walk-in clients by providing a curated, one-on-one experience.
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• Forever Linked Experience: Guide clients through our Forever Linked customizable and permanent jewelry offerings. Create finished jewelry designs on the spot. 
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• Logistics & Shipping: Ability to manage orders and incoming and outgoing shipments.
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• Visual Merchandising: Help merchandise the store and ensure jewelry is cleaned and presentable at all times.
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• Inventory & Supplies: Keep the store organized and ensure all packaging materials are fully stocked and maintained.
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Core Essentials

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• Time Commitment: Full-time 35 hrs per week - Must work 3 Saturdays per month
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• Compensation: Starting at $22/hr base
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• Bonuses: Personal and pooled sales commission, personal referrals & employee discounts, etc
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• Benefits: Matching retirement plans, paid holidays, room for growth within the company
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Helpful Experience

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• People Skills: A genuine enjoyment of working with the public and making great first impressions.
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• Communication: Strong verbal and written skills and a collaborative spirit.
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• Jewelry Knowledge: A background in jewelry or craft is a huge plus.
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• Small Business: An understanding and appreciation of small business and entrepreneurship. 
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• Event Planning: Planning events and great guest experiences is very helpful.
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• PR: An understanding of how influencers and press communicate is useful to this position. 
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• Social Media: Appreciation for Social Media and willingness to take part in content creation may be part of this role. 
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Success & Contributions

To ensure the success of our studio and retail experience, we expect our Senior Sales Associates to:

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• Be Tech-Savvy: Confidently manage all of our tech platforms.
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• Commit to the Schedule: Able to work during the store’s open hours.
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• Show Precision: Maintain an eye for quality, a steady hand and high attention to detail when working with jewelry and custom fittings.
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• Take Initiative: Be forward-thinking and growth-minded, looking for ways to improve store organization, client flow and overall communication.
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• Professionalism: Be a reliable, collaborative, punctual team player who takes direction well and represents the brand with genuine warmth.
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• Sales: Drive personalized sales through relationship-based clienteling, styling expertise, and meaningful customer connections that inspire confidence and elevate the fine jewelry buying experience.
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