Scheduling Specialist

Scheduling Specialist

Location: Crystal Grove Office Reports To: Scheduling Manager

Type of Shift: Full Time

JOB SUMMARY: The Scheduling Specialist receives a high volume of telephone calls daily and schedules appointments while maintaining a high level of customer service and quality patient care. Administration of the scheduling process includes scheduling a high volume of patient appointments with very little error and ensuring overall patient satisfaction.

JOB RESPONSIBILITIES:

• Answers telephone calls in the scheduling phone queue and incoming calls in a courteous and timely manner.
• Schedules and reschedules patient exams in the appropriate time slot and correct facility in a prompt, pleasant and helpful manner.
• Verifies and updates all patient information in the EMR system including but not limited to patient demographics and insurance information.
• Navigates and follows all steps of the scheduling process including assigning the correct exam tasks, referring physician information, selecting the correct exam, and by correctly spelling medical terms and diagnosis.
• Identifies the correct CPT codes and fees for self-pay exams.
• Knowledgeable in all imaging studies to answer basic questions for the patient or referring physicians' offices and recites exam preparation guidelines.
• Reports equipment problems and/or irregularities in a timely manner.
• Accurately fills out scheduling questionnaires and sends them to the inbound fax to be attached to the appropriate patient account.
• Performs related work as required.
• Customer Service.

WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS: 2 or more years in the Medical Field preferred. Medical Assistant Certification preferred. High school diploma or GED.

SKILLS/PHYSICAL REQUIREMENTS: Skills in establishing and maintaining effective working relationships with staff, patients and referring physician offices, and the ability to work independently. This job requires prolonged sitting; normal vision range with the absence of color blindness, normal hearing, and normal eye to hand coordination and manual dexterity; the ability to distinguish letters and symbols. This position may require lifting up to 25 pounds.