Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2007 and currently lead a team of five. Before becoming an agent with State Farm, I worked as a Staff Accountant, which gave me a strong financial background and attention to detail that I bring into the business today.

I hold a B.S. in Accounting and am married with three adult children. I value both hard work and maintaining balance, and I strive to create that same environment for my team.

Our agency offers a health insurance stipend, 401(k), and unlimited PTO. I believe in trusting my team and providing the flexibility they need to succeed both professionally and personally.

Our office culture is high-energy and focused on success. I’m looking for someone who thrives in that type of environment—someone motivated, driven, and ready to contribute to a team that is committed to achieving strong results. If you’re looking for a place where you can push yourself, grow your career, and be part of a team that values performance, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Danny Barrera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.