Community Operations Lead

Description At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth. We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more. Our communities are growing and so is our corporate team! We’re hiring a Community Operations Lead at our Central 100 properties in Goodyear, AZ. Why You'll Love working at Mark-Taylor Employee rent discounts.* Access to all Mark-Taylor amenities. Employee appreciation events. Opportunities for career growth. 401(k) with robust company match.** Paid time off, sick time, holidays, and volunteer time.** Comprehensive Medical, Dental, and Vision benefits.** Requirements 3+ years of operational experience in luxury multifamily, luxury hospitality or luxury retail industries. College degree or attending college classes, preferred. Strong problem-solving abilities. Significant experience with conflict-resolution. Excellent verbal and written communication skills. Detail-oriented and proactive with the ability to pick up on new concepts quickly. Professional appearance and demeanor. Financial acumen with high proficiency in Microsoft Office Suite. Experience using ResMan is strongly preferred. In this role, you will Serve as the “face” of Mark-Taylor- greeting prospective & current residents and providing them with an exceptional experience every step of the way. Travel to various communities in the Central 100 Portfolio, providing assistance as needed. Serve as the secondary leader for the overall community. Assist in Client relations partnering with Associate Director of Concierge Services Train and mentor Central 100 Leasing Consultants by collaborating with Central 100 leadership. Demonstrates community and apartment and/or model by actively touring the community and amenities and apply product knowledge to future residents needs by communicating the features and benefits; close the sale. Manage various community specific accounting activity, such as daily bank deposits, record collection activity, daily input of rent payments, weekly reports, monthly financials, ensuring apartments are ready for move-in etc. Complete weekly reporting for Central 100 communities. Ensure that all proper and legal documents are processed for non-payment of rent, non-compliance resident notices etc. and properly served to the resident(s). Conduct regular property inspections, propose, and own the resolution plan and execution of property enhancements. Assist in lease transactions by preparing leases, gathering applicant’s history, credit approvals, proofreading all lease paperwork, processing move-ins/outs and cancellations, preparing resident lease renewal letters and lease renewal paperwork. Answer questions for residents about community, repairs, rent, policies etc. Follow up on a timely basis if unable to respond to residents on all matters. Contribute to cleanliness and curb appeal of the community on continuing basis. Assist with additional leasing responsibilities as needed. Generate a world-class community experience for residents and fellow employees, taking ownership and pride in the property reflecting Mark-Taylor’s high brand standards for curb appeal, attention to detail, resident experience, and overall culture. Other duties as assigned. Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.

• Housing discounts are subject to availability at each community.
• *Benefits offered for full-time employees.