Patient Services Rep PRN Float Team

About Us

Cooper Norcross Health formerly Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Headquartered in Camden New Jersey Cooper Norcross Health has revenues of more than $3 billion and an A credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14000 team members including more than 2200 nurses more than 1200 employed physicians representing 95 specialties and subspecialties and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals its 663-bed flagship Cooper Norcross University Hospital in Camden its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House Childrens Hospital at Cooper Norcross Health in Camden and The Recovery Village Cherry Hill at Cooper a substance abuse rehabilitation and inpatient treatment facility in partnership with Advanced Recovery Systems.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Reports Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers seven urgent care centers a wound care center and more than 130 physician physical therapy and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health a not-for-profit health system was named one of Americas Best Large Employers for 2026 by Forbes ranking among the top 200 in the nation. Visit to learn more.

Short Description

The Patient Service Representative will be a resource to the department patients families and health care team members within the scope of their role.

They will support the administrative and scheduling needs of the Innovative Delivery Programs including Population Health at Home Remote Patient Monitoring Complex and Transitional Care and other population health programs/initiatives as needed.

1. Answers and fields phone calls and voice mail messages monitors assigned front desk pools documents events in patients digital health record and escalates as appropriate.
2. Faxes scans PHI into their digital health record and sorts mail.
3. Schedules and confirms patient appointments and performs check-in check-out.
4. Prepares patient charts and information prior to scheduled appointment.
5. Facilitates activation of patients MyChart account if not active
6. Supports patient screening for digital remote patient monitoring (RPM) program eligibility (i.e. social digital capabilities) and facilitates digital RPM program enrollment
7. Orders/ships digital remote monitoring devices and confirms patient receipt.
8. Anticipates problems or issues and solves within the scope of responsibility.
9. Reviews digital RPM patient agreement and ensures signed.
10. Collaborates with patients care givers providers and other health care team members.
11. Maintains privacy and confidentiality for all patients.
12. Regularly attends in-services to further develop position and department.
13. Performs all related duties or special projects as assigned/required.

The above are guidelines for the position but are not necessarily a delineation of all the actions/duties necessary to the job.

Experience Required

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration scheduling medical insurance pre-certifications authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Education Requirements

High School Diploma or equivalent required.

Special Requirements

• Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
• Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.
• NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

This position requires travel to multiple Cooper Norcross Health Care locations throughout South Jersey including sites in Voorhees Mount Laurel Cherry Hill and other surrounding areas to complete scheduled shifts.

Salary Min ($)

USD $18.00

Salary Max ($)

USD $29.00