Technical Support Specialist

Job Description The ideal candidate will have a strong customer-focused mindset and a proven track record in help desk or service desk roles. This position requires excellent in-person customer service skills and the ability to handle a high volume of requests efficiently. Key Responsibilities Assist with computer configuration, onboarding, and system set up for all new employees across the organization. Provision hardware for newly hired employees across the office. Provide second‑level technical support to internal users, ensuring a high first‑level resolution rate (over 90%). Manage and resolve incidents and service requests using tools like Active Directory, Azure, and permissions management. Support both Windows and Mac systems. Utilize ServiceNow for incident and request management as the company transitions to this platform. Maintain a customer‑focused approach, ensuring timely and effective communication with users. Collaborate with team members nationwide, including remote colleagues, to deliver consistent and reliable IT support. Nice to Have Apple/Mac troubleshooting experience (not required but valued). Disqualifiers Candidates with too little or too much experience relative to the tenured team; flexibility and willingness to learn new skills are essential. Experience Level Intermediate Level. Job Type & Location Contract to Hire position based out of Alpharetta, GA. Required Skills ServiceNow Troubleshooting Technical support Desktop Windows 10 Hardware troubleshooting Active Directory Windows Assets Office 365 Help desk support MacOSX Microsoft Office Pay & Benefits Pay range: $28.00 - $30.00 per hour. Benefits (potentially available for this temporary role): Medical, dental & vision Critical illness, accident, and hospital 401(k) retirement plan – pre‑tax and Roth contributions Life insurance (voluntary life & AD&D for employee and dependents) Short and long‑term disability Health spending account (HSA) Transportation benefits Employee assistance program Time off / leave (PTO, vacation or sick leave) Workplace Type Fully onsite position in Alpharetta, GA. Application Deadline This position is anticipated to close on Jul 10, 2026. Equal Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Legal Notices San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr