Wellness Department Lead

Job Description

Job Description

*Opportunity for promotion*

Company Overview

Established in 1929, Heinen’s   is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 23 locations – 18 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

Our culture is rooted in an associate-first philosophy , placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.

Job Summary

The Wellness Lead at Heinen’s serves as a trusted resource and advocate for customers seeking guidance on their health and wellness journeys. With a genuine passion for wellbeing, this individual provides expert customer service, product recommendations, and personalized consultations. Heinen’s supports the continued growth of the Wellness Lead through ongoing training and nutrition education led by the Chief Medical Officer and Chief Registered Dietitian to ensure alignment with the company’s health and wellness philosophy.

The Wellness Lead is responsible for engaging with customers, maintaining the Wellness Resource Center, and executing merchandising and inventory control to support department success.

Responsibilities

• Participate in ongoing professional development and training provided by Heinen’s Chief Medical Officer and Chief Registered Dietitian.
• Deliver prompt, courteous, and knowledgeable customer service with a focus on health education and personalized wellness support.
• Guide and empower customers to make informed, healthy lifestyle choices.
• Utilize and maintain proficiency in the HIPAA-compliant software system used for client engagement.
• Maintain well-stocked, clean, and organized shelves; ensure proper product rotation and accurate signage.
• Design and execute in-store displays and collaborate with grocery management on product merchandising.
• Manage product ordering, inventory control, and shrink reduction for the wellness department.
• Process returns and damaged merchandise in accordance with company policies.
• Maintain a safe, clean, and welcoming environment within the Wellness Resource Center.
• Plan, coordinate, and host in-store seminars and customer-facing wellness events.
• Represent Heinen’s at select community and offsite events, as needed.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in a wellness-related field (e.g., Nutrition, Health Sciences) preferred.
• Minimum of 2 years’ experience in retail, wellness, or customer-facing operations preferred.
• Excellent communication, interpersonal, and organizational skills.
• Strong sense of initiative, resilience, and professionalism.
• Demonstrates adaptability, enthusiasm, and a collaborative spirit.
• Culturally competent and able to support customers from diverse backgrounds.
• Ability to work independently and manage time effectively.
• Proficient in Microsoft Office, internet applications, and other business software tools.
• Flexibility to work a non-traditional five-day workweek, including weekends and occasional evenings as required.

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.