Systems Administrator

Overview of the Position The U.S. District Court for the Southern District of California is accepting applications for the position of Systems Administrator. This position is located in the Clerk’s Office and reports to the Director of Information Technology. The Systems Administrator provides specialized technical support to Judges, chambers, and Clerk’s Office staff, in the areas of PC maintenance and software support, and provides oversight of local and wide-area network hardware, operating systems & software. Installs, secures, and supports all workstations, computerized hardware and software, printers and other peripheral devices used by all chambers and clerk’s office staff. Installs all applications software, advises all staff on the use of installed hardware and software. Provides the results of research of all workstations, equipment, software, printers and other peripheral devices used by all chambers and Clerk’s Office staff. Keeps abreast of current and anticipated information technology needs relating to PC support functions. Provides analysis of PC support needs regarding software and hardware. Ensures that changes are implemented with minimal disruption to the court unit and staff. Performs testing of required software and hardware prior to implementation. Establishes, coordinates, and delivers training in system use and capabilities to end-users. Provides user support and problem resolution for systems-related problems via the on-line help desk program, the telephone, and on-site intervention. Partners with software programmers to understand court customer needs in specific systems features. This may involve learning national systems, or it may mean participating in the planning for, and the acquisition of a specific system for the court unit. Installs software and advises end-users on the integration of the revised or new software. Maintains a library of all software, including documentation of locally developed material. Will keep apprised of operating updates, patches, configuration changes, and firmware upgrades to computer equipment. Analyze system log files and identify potential issues with computer systems when alerted. Monitor network communication on an as need basis. Communicates integration and performance issues to other PC Support staff. Helps maintain the security of the network, including passwords and virus protection. Will assist all levels of staff with resetting passwords; will provide for Active Directory user administration (setup and account maintenance) and monitor virus activity when receiving alerts. Updates and informs the team on all virus alerts and remedies. Perform routine audits of systems and software on an as need basis. Analyzes and resolves all PC support problems, relating to hardware and software. Will utilize network troubleshooting tools in a testing environment to gain the confidence of resolving PC issues. Incumbents are the first-tier support regarding all network related issues and creating/maintaining computer/laptop issues on the network. Quickly arrange repair for hardware when hardware failure on an as needed basis. Stays apprised of installations, configurations and testing of new network equipment and software, hardware, and peripherals. Will study the current network infrastructure to support questions and inquiries from the staff on issues related to network connectivity. Provides support for mobile devices and remote access. Responds promptly and professionally to customer/user support needs, inquiries, and requests. Responsible for imaging procedures and inventory, resource, and asset management in the office. Maintains and manages various user accounts including MS Exchange. Assistance and support for the A/V team as needed, including with support and troubleshooting of the Court’s audio/visual systems and courtroom systems. Oversee the Court’s IT inventory to ensure proper documentation and tracking, including performing responsibilities if designated as one of the Court’s custodial or disposal officers. Assist with and organize office projects that require IT support, such as moves and change requests within the office as well as escorting vendors. Prepares and updates technical and user documentation, including standard operating procedures for all installed IT systems and applications. Other duties as assigned. Qualifications A bachelor’s degree in computer science or a related field is strongly preferred. Excellent customer service skills and a detail-oriented focus. Ability and desire to work well with a wide variety of end-users with differing needs and experiences. Three to fiveyears of relevant experience preferred. Microsoft O365 support. General Experience Ability to provide support during non-business hours (i.e., evenings, weekends) as required for projects or special events. Ability to travel to locations within the Southern District of California. Ability to lift up to 70 pounds and move light equipment as required. The work in this position is performed in an office setting and is not a telework-eligible position. Specialized Experience Applicants for this position should possess a minimum of one year of specialized experience. Specialized experience is defined as progressively responsible experience that includes designing, implementing, or maintaining computer systems that includes the completion of computer assignments involving systems analysis, installation and integration, computer programming, and information technology project management. Employee Benefits Salary is just one component of the comprehensive compensation package offered by the Federal Court. Federal court employees are eligible for a full range of benefits that include 13-26 days of annual leave, 13 days of sick leave, 11 paid holidays per year, a flexible work schedule, immediate matching Thrift Savings Plan, pre-tax programs (health, dependent care and transportation), and insurance plans (i.e., health, life, disability, and long-term care), car-pooling options and a transportation subsidy. Employer benefit contributions equate to no less than 33% of an employee’s total compensation. For more information about federal court benefits, please visit the U.S. Courts website. The federal Judiciary is an Equal Employment Opportunity employer. #J-18808-Ljbffr