BOX OFFICE SELLER

Job Summary Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. Responsibilities Financial / Cash Handling Ensure compliance of cash handling policies and procedures. Balancing and reconciling daily/nightly ticket sales. Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock. Assist on pricing initiatives such as Progressive, Platinum, Dynamic, Flex Pricing and Value Channels & Special Ticket Offers when applicable. Assist in distributing accurate daily ticket counts to Artist Representatives. Assist with internal Ticket Orders and Reports. Work with Premium Seat Sales/VIP on nightly upgrades, primary inventory, reports, etc. Customer Service Prompt, courteous and knowledgeable customer service both in person and over the phone. Facilitate night of show, Will Call & Guest List Operations. Troubleshoot night of show issues (Transfers, barcodes, account issues, etc.). Work with Guest Services/Operations on any ADA requirements. Provide knowledge of upcoming events & upgrades available. Be knowledgeable on the events culture and genre and provide positive energy. Other Responsibilities Daily operations on Ticketmaster host system for sales and other tasks. Following opening and closing shift procedures. Follow standards and processes for ticket types, ancillary events and qualifiers. Maintain call center phone system, update phone menus and calendars of events. Assist in maintaining Box Office cleanliness. Follow dress code policy – business casual. Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.). Collecting, storing and tracking Lost & Found as necessary. Assist Manager & Supervisor in any tasks as they arise. Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs. Ensure compliance with ADA ticket laws. Qualifications Required: Knowledge of Cash Handling. Knowledge of Phone & In Person Customer Service. Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.). Flexible schedule (days/nights, weekends and holidays). Tolerance of all cultures, music and art forms. High School Diploma. Preferred: Attention to detail in a multi-tasked environment. Knowledge of ticket sales experience in live entertainment operations. Ticketmaster host system experience. Experience in identifying counterfeit cash / ID’s. Equal Employment Opportunity We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, SanFrancisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis. #J-18808-Ljbffr Live Nation Worldwide, Inc.