Guest Service Representative

Guest Service Representative

We are looking for highly organized candidates with excellent people skills for the position of a Guest Service Representative. GSRs are responsible for being the contact for our guest to request / receive services to have an enjoyable experience. Additionally perform close out the days business transactions on the computer system, call the night audit. The best Guest Service Representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm.

Benefits

• Flexible Schedule
• Hotel Travel Discounts
• Paid Training
• Growth Opportunities
• Holiday Pay

Responsibilities

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Helping them find their way around the community.
• Providing front desk services to guests.
• Taking reservations.
• Assigning rooms and taking care of administrative duties.
• Processing guest payments.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Performing the Night audit end of day procedure
• Accommodating general and unique requests.
• Helping other departments as needed to provide excellent guest service.

Qualifications

• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.