Product Support Specialist

Job Title Senior Product Support Coordinator Location: New Castle, DE 19720 Posting Start Date: 6/11/26 Job Purpose The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentals branch or dial a Herc Rentals phone number. The ideal person for this role is energetic, eager to help, and hungry to learn and grow their career. In this role you will learn to Take initiative and work autonomously Manage a profit and loss statement Effectively grow a diverse portfolio of customers Manage a fleet inventory mix Become a safety expert Be an expert in the equipment rental industry Be promoted and grow your career! What you will do Proactively answer and resolve customer questions Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors Optimize routing of drivers by being a DOT Regulations expert Aid and support the other coordinators at the branch Be a trusted partner to the territory sales representatives Manage a portfolio of customers Maximize revenue through superior customer service on all existing orders Finalize sales for both inbound and outbound calls Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment Generate, process, analyze and review the daily business reports Support all team members Build fluency with Fleet, Procurement, and daily dashboard and branch manager checklists Act as local expert on Optimus and pricing practices Assist others with Salesforce.com Continue to open accounts and prescreen customers using eApply Requirements High school or GED required, College Degree preferred 2 - 4 year of relatable experience Must be fluent in Rental Man Fluent with On the Go use Proficient in DOT Regulations and load securement guidelines A valid driver's license with a clean driving record Skills Ability to drive and operate multiple types of vehicles and equipment Ability to communicate with customers Decision Making/Judgement Initiative Planning Personal Organization Adaptability/Flexibility Teamwork Pay Range 28.85 per hour. Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Benefits Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Equal Employment Opportunity Statement Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors. #J-18808-Ljbffr