Assistant Coffee House Manager - North End Market HIVB

North End Market is a vibrant new café and market concept located inside the Holiday Inn & Suites Virginia Beach – North Beach, offering guests and visitors convenient, high-quality food and beverage options. Operated by the Harrison Group, a third‑generation family hospitality company founded in Ocean City, Maryland in 1951, North End Market reflects our commitment to exceptional guest experiences and hospitality. Featuring specialty espresso drinks, breakfast pastries, gourmet sandwiches, fresh grab‑and‑go items, ice cream, milkshakes, fruit bowls, and beach‑ready favorites, North End Market is designed to serve both hotel guests and Virginia Beach visitors looking for quality food on the go. We are seeking a hands‑on manager who is passionate about hospitality, thrives in a high‑energy environment, and is excited to lead a team that delivers outstanding service at one of Virginia Beach’s premier oceanfront destinations. Harrison Group is an equal‑opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply. Position Overview We are looking for a dedicated and energetic Assistant Café Manager to lead our team. You will assist the Cafe Manager in overseeing daily operations, motivating staff, and driving sales. The ideal candidate is a hands‑on leader who thrives in a fast‑paced environment and is committed to delivering extraordinary guest experiences. Key Responsibilities Operations & Guest Experience Assist in managing daily cafe operations, ensuring smooth workflow and maintaining quality standards. Act as the floor leader, ensuring customers are greeted warmly and their orders are fulfilled quickly and accurately. Resolve customer complaints promptly and professionally to ensure high satisfaction. Enforce all health, safety, and sanitation regulations across all shifts. Flexibility to work all stations in the store, including barista, cashier, food expo, dishwasher, and food prep. Team Leadership & Development Help recruit, hire, and onboard new baristas and cafe staff. Train employees on drink preparation, equipment usage, and company service standards. Monitor staff performance, provide constructive feedback, and keep the team motivated. Ensures all staff is following company guidelines. Is comfortable carrying out disciplinary action when necessary. Monitors sales to make adjustments to staffing when necessary. Administrative Duties Is able to fill in for Manager in their absence, including: Inventory: ordering and keeping track of product and disposables to ensure maximum sales and availability. Assist with cash handling duties, including processing payments, completing registers. Is comfortable with scheduling, ensuring appropriate coverage during both peak and slow times. Is able to make timeclock adjustments to ensure payroll is accurate. Qualifications & Requirements Experience: 1–2 years of previous management or supervisory experience in a cafe, restaurant, or retail environment. Skills: Hands‑on experience with professional coffee/espresso machines, grinders, and POS systems. Strong leadership, math, and communication skills. Knowledge: Sound knowledge of food health and safety regulations. (Food Safety Manager Certification preferred). Availability: Must be able to work a flexible schedule, including early mornings, weekends, and holidays. Attitude: Enthusiastic, positive, upbeat, and capable of solving problems on the fly. Benefits & Perks 401k Paid time off Health, life, dental, and vision insurance Pay Range 19‑21 USD per hour (Holiday Inn VA Beach North) #J-18808-Ljbffr Harrison Group Resort Hotels & Restaurants