Senior Associate DevOps (Senior Associate SRE/DevOps)

Senior Associate DevOps

Location: On-site Irving, TX. Expected to be in office Monday – Friday, 8am – 5pm. Every alternate week we will have Tuesday and Thursday WFH. Need GC AND USC ONLY

Client: Boston Technologies

Project Overview: Client is currently onboarding North America based OPCO’s (Operating companies) to their new digital platform which is built on cloud native technology Kubernetes running in AZURE. They are planning to migrate North American operating companies (OPCOs) to the platform, beginning in 2024 and we are looking for experienced engineers in Handling L2 Support. Addressing all technical issues raised on platform.

Top Skills Required:

• Azure Cloud and Kubernetes experience.
• SRE experience is a must have. Cannot just be a DevOps person
• Good analytical and technical skills in addressing L2 incident which needs good L2 incident management experience.
• Familiar with Agile and ITSM.

Industry Experience:

• Retail industry experience preferably and B2B experience will be a nice to have.

Extra Notes:

• Is this role solely focused on level II support for the Kubernetes migration or are they also implementing/ automating Kubernetes in Azure? If both, what % of the role is focused on support vs. implementation? Role would be primarily level II and engineer would be focusing on tools implementing on Kubernetes, ex - kubecost setup for cost reduction, % of implementation would be 50% and 50% operational support.
• The description asks for programming experience in either Java, Javascript or Python: are they using those languages to debug/ troubleshoot issues or are they responsible for developing applications? Intent is to have the team debug/ troubleshoot issues.
• Same for “Spring, React, NextJs, GraphQL…are they using those languages to debug/ troubleshoot issues or are they developing applications/ APIs using those languages? Intent is to have the team debug/ troubleshoot issues.
• Does this person need experience with Dynatrace AND Splunk or can they have one vs the other? Ideally to have both, we use Dynatrace for APM and Splunk for log monitoring, if we are getting a candidate with either of one, we can groom them on other.

Detailed Job Description:

Operations and SRE engineer Mission statement:

• Setting up monitoring and alerting tools (observability stack) and maintaining them as the product evolves.
• Responding to incidents: contribute to communication, analysis, and fixing during an incident.
• Internal customers (OpCos) technical support (L3) to investigate and qualify software bugs or integration issues, according to the rotation plan.
• Contribution to system design and operations management. This involves solutions analysis, screening, experimentation, and integration.
• Contribute to building the knowledge base (internal playbooks and customer materials) and influence technical choices to improve resiliency and operability.

Required skills and qualifications:

• Computer science or scientific discipline background
• DevOps or SRE experience
• Proactive approach, analytical mindset, and willingness to own and drive topics in full autonomy
• Ability to program with one or more high-level programming languages: Java, JavaScript, or Python
• Experience with public cloud infrastructure: Azure or GCP and microservices architecture
• Experience in two or more components of the following stack: Spring (java), React, NextJs, GraphQL, Azure Pipelines
• Proficient level in English: speaking and writing

Familiar with Agile organizations (Scrum and SAFe) and ITSM practices

Preferred skills:

• Experience in Dynatrace and Splunk
• Coding experience beyond basic scripting on one of the mentioned languages: be able to debug and push hotfixes if needed
• Hands-on experience in networking and Kubernetes will be a plus