Member Experience Center Outbound Sales Rep

Outbound Sales Representative

As an Outbound Sales Representative, the primary responsibility will be to generate and qualify leads, engage potential customers, and close sales deals. This staff member will play a crucial role in promoting and selling products or services, meeting and exceeding sales targets, and contributing to the overall growth and success of the company.

Major Duties and Responsibilities

Outbound Calling

Initiate outbound calls to prospective customers with the goal of introducing products or services.

Effectively communicate product features, benefits, and unique selling propositions to include consumer loans, auto, unsecured, and others.

Make referrals to business partners for additional products including mortgages, investment referrals, etc.

Qualify leads by understanding customer needs, budget constraints, and decision-making processes.

Relationship Building

Establish and maintain strong relationships with potential customers.

Address customer inquiries and concerns promptly and professionally.

Provide accurate information and guidance to assist customers in making informed decisions.

Sales Closing

Work towards achieving and exceeding sales targets.

Close sales deals and finalize contracts with customers.

Collaborate with the sales team and management to ensure a smooth handover of accounts.

Utilize various lead generation tools, databases, and platforms to build a robust pipeline.

Provide member centric compliant sale solutions aligning with Global Sales Principles.

Effectively sell ancillary products including credit life and disability, gap and MRC.

Knowledge and Skills

EXPERIENCE: A minimum of one year up to three years of similar or related experience, including preparatory experience.

EDUCATION/CERTIFICATIONS/LICENSES: High school diploma or equivalent; bachelor's degree in business or related field is a plus. Previous experience in sales or customer service roles beneficial

INTERPERSONAL SKILLS: Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization. Proven experience in outbound sales or telemarketing. Strong communication and interpersonal skills. Excellent negotiation and persuasion abilities. Familiarity with sales techniques and customer relationship management (CRM) software. Goal-oriented with a focus on achieving and exceeding sales targets. Ability to adapt to changing priorities and thrive in a fast-paced environment.

Community First is an Equal Opportunity Employer.