Senior Director AI, Chief Revenue Organization

Who are we?Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryThe Senior Director AI, Chief Revenue Organization leads the design, engineering, and deployment of generative AI and machine learning systems across Sales, Marketing, and Customer Success. This is a hands-on technical leadership role responsible for building and scaling production-grade AI systems that directly drive revenue outcomes, including pipeline growth, deal acceleration, customer retention, and operational efficiency. This role will operate at the intersection of AI engineering, enterprise architecture, and go-to-market strategy, partnering closely with Sales, Product, and Engineering leaders to translate AI capabilities into measurable business value. ResponsibilitiesLead End-to-End GenAI and ML System DeliveryDesign and deploy generative AI and machine learning solutions embedded in CRM and customer workflowsBuild systems including LLM-powered copilots, agentic workflows, retrieval-augmented generation pipelines, and predictive modelsOwn the full lifecycle from data sourcing and model development to evaluation, deployment, and monitoringDrive Hands-On ML Engineering ExcellenceArchitect and guide implementation of model training and fine-tuning pipelines using frameworks such as PyTorch, TensorFlow, and Hugging FaceBuild real-time and batch inference systems, embedding pipelines, and vector database integrationsEstablish best practices for CI/CD, experimentation, model evaluation, and observability across AI systemsScale Agentic AI SystemsDesign and deploy agent-based systems capable of multi-step reasoning, tool usage, and workflow orchestration across enterprise platformsEstablish reusable patterns for prompt management, tool integration, policy enforcement, and agent lifecycle managementDrive Revenue Impact Through AIPartner with Sales and go-to-market leadership to embed AI into deal strategy and customer engagementsContribute directly to pipeline growth, deal velocity, and account expansionTranslate AI capabilities into measurable outcomes including conversion improvement, productivity gains, and customer retentionLead Cross-Functional ExecutionCollaborate across Engineering, Data, Product, Sales, and Customer Success to deliver integrated AI solutionsTranslate complex business problems into scalable technical architectures and ensure alignment across systems, data, and workflowsBuild and Lead High-Performing TeamsLead and grow teams of ML engineers, ML scientists, and AI architectsEstablish a high bar for engineering quality, execution, and technical depthBuild scalable development practices and delivery models for enterprise AIQualificationsKnowledge and Experience12–15+ years of experience in AI/ML, data science, or distributed systems engineering8+ years leading ML or AI engineering teams in platform or infrastructure environmentsProven track record delivering production-grade AI systems at enterprise scaleExperience partnering with Sales, Marketing, or Customer Success organizations to drive business outcomesTechnical ExpertiseDeep hands-on experience with generative AI including LLMs, prompt engineering, and finetuningStrong experience with retrieval-augmented generation architectures and agentic AI systemsProficiency with ML frameworks such as PyTorch or TensorFlowExperience with cloud platforms including AWS, GCP, or Azure, and modern data stacksStrong understanding of distributed systems, CI/CD, experimentation frameworks, and observabilitySkills and AttributesStrategic thinker with strong business acumenExecutive presence and influenceStructured problem solverSystems thinker with enterprise perspectiveBuilder of teams and scalable operating modelsCalm, decisive leader in complex environmentsExperience with Salesforce or enterprise CRM ecosystemsExperience building internal AI platforms or developer toolingBackground in SaaS or enterprise software environmentsAdvanced degree in Computer Science, Machine Learning, or a related field15+ years experienceBachelor's preferredThe targeted pay range for this position in the following location is / locations are:United States - Redwood City Office GHQ : 269,000 - 403,000 USD / Annual United States - Dallas Infomart Office DAI : 224,000 - 336,000 USD / Annual Canada - Toronto Office TRO : 182,000 - 272,000 CAD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.Equinix BenefitsAs an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.Employee Assistance Program: An Employee Assistance program is available to all employees. US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization. SummaryLocation: Redwood City; Toronto; Dallas Infomart Office DAIType: Full time